L1 Technical Support Engineer RDQ-195

L1 Technical Support Engineer RDQ-195

29 Apr
Mitratech India LLP

29 Apr

Mitratech India LLP


Founded in 1987, Mitratech is a proven global technology partner for corporate legal and risk & compliance professionals. Headquartered in Austin, TX, USA and our international offices (London, Munich & India), we serve 1,200 client companies of all size across the globe, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

Experience: 1-2 Years

Location: Hyderabad

Timings: Rotational Shifts

Required Skills:

- 1+ years of experience in production/application support

- Hands-on experience in software applications built on Java/.Net

- Basic knowledge on SQL

- Expertise in troubleshooting the issues

- Hands-on experience with ticketing tools

- Knowledge on application servers

- Experience with Windows and/or Unix operating systems preferred

Roles & Responsibilities:

- Provide assistance to customers, partners and other team members on the usage of our products through various channels: email, phone, chat and support portal

- Be a client advocate!

- Leverage existing product documentation and self-service repository to answer client inquiries

- Troubleshoot issues through reproducing the problem and determine resolution and perform root cause analysis

- Document all communication via ticketing systems

- Participate in acceptance testing and review of newly released software

- Assist clients and internal teams with software upgrades

- Rotational on-call and weekend coverage may be required

All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application.

NOTE: Applicants with 90 days notice period are not eligible.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: l1 technical support engineer rdq-195
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert