L1 Technical Support Engineer RDQ-195

L1 Technical Support Engineer RDQ-195

29 Apr
|
Mitratech India LLP
|
Hyderābād

29 Apr

Mitratech India LLP

Hyderābād

Founded in 1987, Mitratech is a proven global technology partner for corporate legal and risk & compliance professionals. Headquartered in Austin, TX, USA and our international offices (London, Munich & India), we serve 1,200 client companies of all size across the globe, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.





Experience: 1-2 Years



Location: Hyderabad



Timings: Rotational Shifts





Required Skills:



- 1+ years of experience in production/application support

- Hands-on experience in software applications built on Java/.Net

- Basic knowledge on SQL

- Expertise in troubleshooting the issues

- Hands-on experience with ticketing tools

- Knowledge on application servers



- Experience with Windows and/or Unix operating systems preferred





Roles & Responsibilities:



- Provide assistance to customers, partners and other team members on the usage of our products through various channels: email, phone, chat and support portal

- Be a client advocate!

- Leverage existing product documentation and self-service repository to answer client inquiries

- Troubleshoot issues through reproducing the problem and determine resolution and perform root cause analysis

- Document all communication via ticketing systems

- Participate in acceptance testing and review of newly released software

- Assist clients and internal teams with software upgrades

- Rotational on-call and weekend coverage may be required





All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application.





NOTE: Applicants with 90 days notice period are not eligible.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22358121/technical-support-engineer-rdq-195-hyderabad/?utm_source=html

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