ZVF841 Customer Service - Associate | Advance Auto Parts | 0-1 Year

ZVF841 Customer Service - Associate | Advance Auto Parts | 0-1 Year

02 May
|
Talent500
|
Hyderābād

02 May

Talent500

Hyderābād

Essential Duties and Responsibilities: -Maintains composure while de-escalating customer issues -Maintains and updates customers information in a case management system -Tracks chat related information for auditing & reporting purposes -Provide first level website technical support -Follows up on outstanding items to issue completion -Document each customer interaction in a case management system -Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score,

adhering to schedule and QA scores -Provide guidance through the US Multinational Fortune 500 Automotive Retail Giant online shopping experience -Work with external shipping contractors to assist customers with domestic issues and claims -Address and resolve post-order questions regarding shipping, billing, and delivery -Partner with other departments and store team members to resolve customers concerns -Responsible for working incoming cases -Responsible for additional back office/offline work per business needs -Provide knowledgeable answers to questions about products, pricing and availability -Maintain US Multinational Fortune 500 Automotive Retail Giant product and policy knowledge -Notify business partners of errors on the website -Complete training courses by company set due date Requirements: -Excellent written communication skills -Must be able to multi-task -Typing speed of at least 45 words per minute -Must be available to work any shift between 8:30am-7:30pm (rotating shifts) -Must be available to work weekends and holidays -Must thrive and be adaptable to an ever-changing fast pace environment -Regular, dependable attendance and punctuality -Demonstrated ability to work well with other departments, peers and business partners -Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution -Must be available to attend entire paid training class -Pass Background Check and Drug Screen

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22414822/zvf841-customer-service-associate-advance-auto-parts-0-1-year-hyderabad/?utm_source=html

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