(V-325) - Executive - Customer Management

(V-325) - Executive - Customer Management

02 May
|
Capita
|
Maharashtra

02 May

Capita

Maharashtra

Job Description:



- Core work area



This should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.



- Attending Customer Calls

- Maintaining individual stats – Quality & Operational

- Adhering to attendance policy & break schedules within shift

- Adhering to company policies & procedures



Role Responsibilities (contd.)



- People Management



Should include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of,

managing of direct reporting staff



- Span of Control - 0

- Stakeholders



Internal (Ventura India)



Who



Frequency of Interaction



Type of Interaction



Team Leader



Daily



Verbal



Clients



Who



Frequency of Interaction



Type of Interaction



NA



NA



NA



Vendors



Who



Frequency of Interaction



Type of Interaction



NA



NA



NA



- Administrative tasks



General administration support provided for



- NA

- Financial Authority



Financial budgeting and control of, monitoring and reporting of. Consider extent of control, autonomy of decision making.



- NA



Location:



Pune



,



India



Time Type:



Full time



Contract Type:



Permanent

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22420368/v-325-executive-customer-management-maharashtra/?utm_source=html

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