Software Technologist I - Jira Admin [Y-731]

Software Technologist I - Jira Admin [Y-731]

03 May
Bangalore Rural

03 May


Bangalore Rural

Job Description

You are responsible for

- Experience with development, integration, and support of service applications

- Proven customer service excellence; the ability to successfully build strong working relationships with customers and colleagues

- Interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities.

- Excellent verbal and written skills

- Goal-orientated, pro-active, self-motivated individual

- Demonstrated ability to solve problems

- Demonstrated commitment to quality

- Strong organizational and multi-tasking skills

- Experience supporting and developing ServiceNow application / modules

- ITIL Foundation certified or equivalent exp

You are a part of

The Health Suite Digital Platform is an open, cloud-based healthcare platform that will support data collection across the spectrum from clinical to consumer lifestyle, allowing for integration and analysis of ‘big’ data from multiple sources worldwide, including electronic medical records, diagnostic and treatment information, images, reports, notes, wearables and Philips connected consumer lifestyle products. The platform will utilize Philips’ clinical data models and medical device interoperability and is designed to be highly scalable with built-in comprehensive data security and privacy/permission control.

To succeed in this role, you should have the following skills and experience

- BS in MIS/CS or related field OR Equivalent experience

- 5 or more years of application development and support

- Technical skills required to triage issues across multiple tiers and diverse technologies including external partners

- Below is the list of applications / types we would like for the applicants for the Tooling Dev/Ops roles to have administration experience:

- PagerDuty


- Confluence

- Slack

- ServiceNow

- Statuspage

- Customer Relationship Management (CRM) Systems

- Document Management / Workflow Systems

- Client-Facing Web-Based Portals

- In addition, they would need to be strong with experience for integrating applications with other tools and applications, change management, and project management

- Experience with supporting cloud-based solutions

- Ability to interface well with the business and technology staff

- Working cross-functionally with all departments to meet SLAs and customer satisfaction requirements

- Ability to multitask and prioritize tasks in order of importance and priority

- Insure ITIL best practices are followed according to procedures – especially Incident, Change, and Knowledge Management

- Ability to support the Program Management and Platform Operations teams as required

In return, we offer you

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.


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