Technical Support Engineer III - (XPZ-131)

Technical Support Engineer III - (XPZ-131)

03 May
|
Forcepoint
|
Bangalore Rural

03 May

Forcepoint

Bangalore Rural

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Broad application of principles, theories and concepts in applicable discipline, plus working knowledge of other related fields. Provides resolution to a diverse scope and range of complex problems where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Normally receives little instruction on day-to-day work, general instructions on new assignments. Determines and develops approach to solutions; work is evaluated upon completion to ensure objectives have been met. Contributes to the development of organization’s goals and objectives. University degree and 4-6 years of related experience, or equivalent work experience.



We are mission driven.



We are passionate about our mission because our solutions protect businesses, critical infrastructures, and governments around the world.



Find out more about Forcepoint’s Mission, Vision, and Values at and follow us on Twitter



Find us on social at #forcepoint #forcepointculture #lifeatforcepoint to find out what its really like to work here from the team themselves.



*Other duties



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Applicants must have the right to work in the location to which you have applied.



We are committed to hiring and retaining a diverse workforce, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22420488/technical-support-engineer-iii-xpz-131-bangalore-rural/?utm_source=html

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