Programmer Analyst - [OX-341]

Programmer Analyst - [OX-341]

19 May
|
Cognizant Technology Solutions
|
Kolkata

19 May

Cognizant Technology Solutions

Kolkata

Job Description

Sr. Application Analyst



Qualification:





Science / Engineering Graduate Responsibility:





Stakeholder Management:





Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.



Service Management:





Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead.



Escalate tickets that require external intervention.



Alert Leads for tickets where there can be a potential SLA breach.



Ensure quality of deliverables through selfreview.





Provide inputs to task estimation.



Service Tracking:





Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.



Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.



Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).



Collate data and provide inputs for reporting requirements.



Service Execution:





Responsible for coordination with other support groups (such as infrastructure, product vendor etc).



Comply with defined process during task execution (including problem management, KEDB management etc).



Knowledge Management:





Participate actively during Knowledge transition (KT sessions) and contribute.



Contribute and participate proactively in knowledge sharing sessions.



Provide complete KT to support teams before any production release.



Complete mandatory training for self as identified in the training plan for the project.



People Management:





Act as a buddy for new hires, when assigned by supervisor.



Contribution to Org Initiatives:





Adhere to Organization policies and procedures.



Participate in project and organization initiatives led by the Delivery leadership.



Contribute new ideas and innovative approaches at work, including CSI themes.



Provide data and related inputs for producing management information.



Business Development & Customer Relationship Management:





Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.



Must Have Skills



WCF



MS SQL Server



ASP.NET



Good To Have Skills



Entity Framework



ASP.NET MVC



.Net Programming-VB .Net



.Net Framework



ANSI SQL



.Net Programming-C# .Net



ADO.NET



Job Function:



IT Software :

Software Products & Services



Industry:

Software Services, Internet/Dot com/ISP



Specialization:

Software Engineer



Qualification:





ME/ M.Tech./ MS (Engg/ Sciences)



Any Graduate



Employment Type:



Full Time

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22651193/programmer-analyst-ox-341-kolkata/?utm_source=html

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