B2B : Collections : Graduates : Gurgaon : Work From Home - GF115

B2B : Collections : Graduates : Gurgaon : Work From Home - GF115

21 May
Outpace consulting
Gurgaon district

21 May

Outpace consulting

Gurgaon district

Job Description

Opportunity to work for For B2B Collections Process. Please Go Through The Details Below

Its a Work From Home Option Till Pandemic.

Key Points :

1: Work From Home Option (Candidates Must Have Have a Min 1 Year Exp in B2B Collections May Apply)

2: Candidate Would Be Provided With The Laptop From office

3: Candidate Must Have a Net Connection At Home

Job Description & Specifications:

• Contact customers daily in manual and dialer environment for past due payments.

• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.

• Meet required criteria for call quality standards.

• Perform customer service functions by responding to inquiries and complaints.

• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.

• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.

• Adhere to Customers accounting and collection policies.

• Maintain customer relations with a high degree of internal and external customer service.

• Possess effective problem solving skills to ensure timely problem recognition and resolution

. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),

• Using company guidelines to agree a solution to resolve the arrears.

• Recording and updating customer information via the organizations internal systems

• Resolving customer queries at first point of contact

• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

• Ensure call handling and service quality is maintained

• Contact customers using automated dialer and manual dial telephone systems. • Responsible for own portfolio of accounts

• Contact with external agencies.

> Candidate Should Have Excellent Communication Skills

> Candidate Should Have Basic Computer Knowledge

> Candidate Should Have Inclination Towards Customer Service

> Candidate Should Have Customer Centric Approach

> Candidate Must be Willing To Work In 24x7 Shifts

Perks and Benefits 

PF :: Cabs (As Per Company Policy and Process) :: Other Benefits

Key SkillsHCLCognizantB2B CollectionEncoreGenpactDebt CollectionAccentureEXLIQORIEnergizerCollectionsEncore Capital

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: b2b : collections : graduates : gurgaon : work from home - gf115
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert