Opportunity to work for For B2B Collections Process. Please Go Through The Details Below
Its a Work From Home Option Till Pandemic.
Key Points :
1: Work From Home Option (Candidates Must Have Have a Min 1 Year Exp in B2B Collections May Apply)
2: Candidate Would Be Provided With The Laptop From office
3: Candidate Must Have a Net Connection At Home
Job Description & Specifications:
• Contact customers daily in manual and dialer environment for past due payments.
• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.
• Meet required criteria for call quality standards.
• Perform customer service functions by responding to inquiries and complaints.
• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.
• Adhere to Customers accounting and collection policies.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution
. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),
• Using company guidelines to agree a solution to resolve the arrears.
• Recording and updating customer information via the organizations internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
• Contact customers using automated dialer and manual dial telephone systems. • Responsible for own portfolio of accounts
• Contact with external agencies.
> Candidate Should Have Excellent Communication Skills
> Candidate Should Have Basic Computer Knowledge
> Candidate Should Have Inclination Towards Customer Service
> Candidate Should Have Customer Centric Approach
> Candidate Must be Willing To Work In 24x7 Shifts
Perks and Benefits
PF :: Cabs (As Per Company Policy and Process) :: Other Benefits
Key SkillsHCLCognizantB2B CollectionEncoreGenpactDebt CollectionAccentureEXLIQORIEnergizerCollectionsEncore Capital
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