B2B : Collections : Graduates : Gurgaon : Work From Home - GF115

B2B : Collections : Graduates : Gurgaon : Work From Home - GF115

21 May
|
Outpace consulting
|
Gurgaon district

21 May

Outpace consulting

Gurgaon district

Job Description



Opportunity to work for For B2B Collections Process. Please Go Through The Details Below





Its a Work From Home Option Till Pandemic.





Key Points :



1: Work From Home Option (Candidates Must Have Have a Min 1 Year Exp in B2B Collections May Apply)





2: Candidate Would Be Provided With The Laptop From office





3: Candidate Must Have a Net Connection At Home





Job Description & Specifications:



• Contact customers daily in manual and dialer environment for past due payments.





• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.





• Meet required criteria for call quality standards.







• Perform customer service functions by responding to inquiries and complaints.





• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.





• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.





• Adhere to Customers accounting and collection policies.





• Maintain customer relations with a high degree of internal and external customer service.





• Possess effective problem solving skills to ensure timely problem recognition and resolution





. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.





• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),





• Using company guidelines to agree a solution to resolve the arrears.





• Recording and updating customer information via the organizations internal systems





• Resolving customer queries at first point of contact





• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer





• Ensure call handling and service quality is maintained





• Contact customers using automated dialer and manual dial telephone systems. • Responsible for own portfolio of accounts





• Contact with external agencies.





> Candidate Should Have Excellent Communication Skills



> Candidate Should Have Basic Computer Knowledge



> Candidate Should Have Inclination Towards Customer Service



> Candidate Should Have Customer Centric Approach



> Candidate Must be Willing To Work In 24x7 Shifts



Perks and Benefits 



PF :: Cabs (As Per Company Policy and Process) :: Other Benefits



Key SkillsHCLCognizantB2B CollectionEncoreGenpactDebt CollectionAccentureEXLIQORIEnergizerCollectionsEncore Capital

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22681366/b2b-collections-graduates-gurgaon-work-from-home-gf115-gurgaon-district/?utm_source=html

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