Technical Support Engineer SL337

Technical Support Engineer SL337

23 May
HappyFox Technologies
Chennai district

23 May

HappyFox Technologies

Chennai district

Job Description

Investigate and identify root cause of customer issues and drive resolutions across various teams

Provide expert level technical support and deal with issues escalated by junior support staff

Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis

Act in a development capacity on product and process improvement projects

Document defect and enhancement requests on behalf of customers

Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence

Give customers prompt and reliable updates related to applications

Work with internal teams in a consultative and supportive role

Train teams/members on the nuances of applications using simulations when required

Work as an advisor on the product best practices for better supportability


Bachelors degree in engineering or a related field

Proven technical support experience of at least 5 years supporting SaaS based applications and a minimum of 1 year experience in L2 support

Excellent written and verbal communication skills

Ability to thrive in a high-pressure environment

Passionate about learning and mastering new technologies and skills

Applicants with programming background are preferred

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