I174 Wholesale Payments: Client Service Analytics: Associate

I174 Wholesale Payments: Client Service Analytics: Associate

27 May
JPMorgan Chase Bank, N.A.

27 May

JPMorgan Chase Bank, N.A.


About J.P. Morgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles,

then explore the opportunities at JPMorgan Chase & Co. at www.jpmorganchase.com

About J.P. Morgan Treasury Services

J.P. Morgan Treasury Services (TS) is one of the world's largest providers of treasury management services. J.P. Morgan's TS business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.

Key responsibilities:

Client facing material preparation : Work with internal partners across regional locations to prepare marketing materials and client-ready output which is crisp and relevant accompanied with well-structured presentations for Treasury Services. The work will include data insights and client actions / recommendations on transaction flows, change readiness, account structures, liquidity structures, billing information, etc.

Transaction flow analysis : Analysis and interpretation of transaction flows including High and Low value payments and receipts, reason codes and returns in order to promote operational efficiency, reduce cost/risk and identify cross sell opportunities.

Value Added Support: Work with the project stakeholders to analyze business problems or issues, identify business needs, understand the impact of data and have ability to translate business need into building Next Gen platforms; Analyze existing reporting framework to identify key areas of design, functionality and performance; Design and develop visualizations, dashboards and provide innovative features; Extracting data from different data sources and its transformation by writing queries

Internal engagement : Provide consultation to designated service teams at every point in the process from analysis request through client engagement. Proactively reach out to requestors to provide consultation and SME support as part of the pre and post report production support process. Proactively follow up on reporting provided to CSAMs to obtain client feedback post client meeting; document and share the feedback with the larger teams to help us continuously improve our offerings and process.

Product management : Comprehend projects with a high level of accuracy & displays a strong understanding of the deliverables. Engage proactively with client executives to understand client perspective and make new suggestions regarding analysis, slides or provides a new perspective. Provide leadership around driving solutions, especially when it requires thinking out of the box to customize or supplement our existing offerings to address the needs of the business

Communication : Maintain regular value-added contact with client bankers and staffers in the appropriate geography both proactively and in response to specific requests with a clear distinction between fact, informed opinion and uninformed opinion (hunch).

Workflow optimization : Optimize workflow between regional CSAM hubs and Mumbai team. Closely monitor and ramp up available capacity in offshore location with new work.

Requirements / Essential skills:

5-7 years of relevant work experience

Excellent academic record; Degree holder in Computer Science or related discipline preferable

Relevant 2-3 years of managerial experience

Proven work experience in Business Intelligence and Data Visualization

Proven analytical and problem solving ability - must be detail oriented

Experience and knowledge in the financial or banking services including Treasury business is a plus

Excellent organization and time management skills - Able to deliver results and meet deadlines under pressure

Organized, methodical and analytical in approach with strong sense of deliverables

Dynamic personality who is able to offer credible challenge in a constructive and collaborative fashion

Able to make sound judgments and independent decisions

Ability to work as a trusted partner with excellent communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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