(C-355) | Customer Support Agent (Only Male Candidates)

(C-355) | Customer Support Agent (Only Male Candidates)

27 May
GMO GlobalSign Certificate Services Pvt. Ltd.

27 May

GMO GlobalSign Certificate Services Pvt. Ltd.


Who we are:

GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity and access management (IAM) solutions support the billions of services, devices, people and things comprising the Internet of Everything (IoE). The company has offices in the Americas, Europe and Asia.

Our Customers:

Intel, Adobe, CISCO, HSBC, Google, Microsoft, Yahoo, Ford, PWC, Naukri.com and many more

Job Objective(s):

Video verification - You will verify customer identity documents via video conferencing to establish and confirm their validity and overall trustworthiness. You are able to identify issues and know when to escalate and communicate to the appropriate selected parties.

After training you will be an accurate and efficient video verification agent performing consistent live video verification calls with external customers and providing excellent customer service during customer interaction. Based on risk assessment, you use sound reasoning to identify potential fraudulent behavior.

You will work as part of a team, providing help and support to others to ensure departmental success, while demonstrating an understanding of all the components that make up the role of and being familiar with GlobalSign as an organization, its history, goals and mission.

Key tasks:

- Schedule and perform end to end video verification calls with external customers.

- Analyse and interpret data using sound reasoning.

- Use sound organizational and interpersonal skills with a strong focus on customer interaction.

- Employ strong administrative, analytical and research skills with attention to detail.

- Work well under pressure, meet deadlines and be adaptable to flexible schedules.

- Have the ability to work with minimal direction, as a team member or alone.

- Communicate and provide information internally and externally to establish and maintain excellent service to connecting groups.

- Follow personal training and development plan agreed with Manager

- Communicate ideas for departmental improvements to Manager.

Our team:

- Strong communication skills, both written and verbal including managing stakeholders and customers and balancing diplomacy and tact with assertiveness.

- Is customer focused and understands the importance of Customer Service.

- Has the ability to work as part of a team but is just as comfortable working independently.

- Has excellent organisational skills and can show this by being able to priorities and meet deadlines.

- Shares ideas, asks questions and displays calm and positivity in a demanding environment.

- Analytical and competent in the use of information and communications technology.

- Able to represent the big picture whilst focusing on the specifics of delivery

- Shows a willingness to self-learn and displays evidence of progression in their job role.

- PC literate and has a typing proficiency of a minimum of 35 wpm with 1 mistake and if not, willing to develop that skill.

- Knowledge and experience using Microsoft Office and CRM applications.

- Ideally understands security principles, concepts and techniques used in the IT Industry.

The original job offer can be found in Kit Job:

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