[G-263] | IBM Maximo Consultant - Applications Support

[G-263] | IBM Maximo Consultant - Applications Support

27 May
|
Venhan Technologies
|
Pune Division

27 May

Venhan Technologies

Pune Division

Job Description :



- 3-5 years experienced folks in Configurations, Customizations, Integrations, Automation Script, API.



- 5-7 years experienced resource in Installations, Deployments, DevOps, Websphere, Cloud etc as Maximo Infra Specialist.



Functional Support :



- Troubleshoots process/functionality related issues and resolves escalated tickets related to Maximo application



- Analyse the Maximo application change requests and detail the related business requirement with the requestor



- Assists in solution design for change requirements as a key functional resource



- Proactively brings ideas based on his/her experience and understanding of the business users- needs for new development and enhancements





- Assists in business process redesign as needed



- Communicates the solution to business directly or through other support personnel



Application Co-ordination Support :



- Answers, analyses and provides quality checks for incoming tickets from end users and routes them appropriately



- Gathers and validates change requests and bug fix requirements



- Supports governance forums to ensure tickets are resolved on time and sends reminders when needed



Improve quality Enhancements:



- Assists in UAT testing of new application functions, releases and facilitates promotion of new features/functionalities among user community



- Leads internal capability building activities including knowledge dissemination, training, asset creation etc



- Helps in creation and update of knowledge documentation specific to the processes and functional areas within A2R domain



- Reviews metric reports and dashboards on ticketing analysis and performance

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22778180/g-263-ibm-maximo-consultant-applications-support-pune-division/?utm_source=html

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