ABC Consultants Pvt Ltd
Please mail at [email protected]
UX Researcher (Senior Level) Location: Mumbai / Hyderabad
Job description: As part of our mandate to create empathetic and innovative products and services the job of the Design researcher is to provide valuable research foundation which will inform our solutions bringing together user needs, design and technology. We believe the first step in any innovation journey is to build deep empathy with our users, their context and their needs, and we rely on deep qualitative, primary research to set the foundation for this journey. This leads us to key consumer insights and unique opportunities for innovation.
The Design Research Manager/associate director drives the team on all aspects related to research (qualitative & quantitative) in a project. This includes defining the scope of a project, project planning, conducting primary and secondary research, leading the process of synthesizing the research, and framing the insights & identifying key opportunity areas.
- Understanding the business requirements, context, and translating that into clearly articulated Research objectives.
- Working closely with internal and external stakeholders to take inputs and align their perspectives around the framing and scoping of the research objectives and plan.
- Developing a detailed research plan and methodology, based on the innovation objectives and business context. This will include creating discussion guides, research tools, probes or methods that will allow the team to uncover user needs and attitudes in the most effective manner.
- Working with external recruiters and other stakeholders to ensure effective set up and planning of all research related logistics on-the-ground.
- Leading user interviews and any other interactions with users during research.
- Recognise key data and quantitative inputs which will strengthen the qualitative research findings.
- Conduct market research, competitive benchmarking, trend analysis, social listening, digital ethnography to create insights impacting business.
- Create frameworks and way of workings to adapt to various design projects .
- Leading the synthesis process by creating frameworks and/or models to arrive at consumer insights, needs & opportunities.
- Translating the synthesis into detailed documentation of insights, needs, value proposition & innovation opportunities.
- Collaborating closely with rest of the design team to ensure insights & opportunities are translated effectively during Ideation, Concept development and Rapid Prototyping, always being the ‘voice of the user’ in the team.
- Leading the process of gathering user feedback, aligning the resolution of the prototypes to the user needs being addressed.
- Using effective storytelling methods to communicate insights and user needs to stakeholders at key milestones in the process.
Required Experience and Hard Skills:
- BA or Master’s Degree in any of these disciplines - Anthropology, Psychology, Sociology or other such humanities discipline, Art, Architecture and Design from reputed design institute.
- Have 10 – 12 years of experience in managing teams in experience in leading or being part of qualitative user research in multi-disciplinary teams, as part of innovation projects.
- Worked in a leading design / innovation consulting firm or an internal innovation team in a large corporate – with exposure to global, product and service innovation & design projects.
- Knowledge of physical and digital research tools and methodology.
- Insatiable curiosity and interest in new experiences and cultures.
- Passion or strong interest in healthcare related work.
- Strong online portfolio demonstrating your work.
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