FLOW is a one-stop, digital credit management company with the mission to promote ethical and responsible collection in Asia, through customer-centric operational processes integrated with artificial intelligence technologies.
We work with global banks, multi-financial institutions, and enterprise companies to recover millions effectively. We understand the challenges both our clients and consumers face when it comes to debt collection and provide support at every stage of the collection lifecycle.
At FLOW, we believe in developing and nurturing talents to be future leaders who care about the communities that we interact with and the people within. As such,
we are always on the hunt for motivated and driven individuals to join us on this exciting journey. We are currently looking for a vibrant and fun-loving person to join our growing team as a Team Leader for our Collections Call Center
Roles and Responsibilities: BPO Team leader for Collections Call Center with minimum 2+ Years of Team Leading experience in
- Manage Telecaller performance tracking
- Monitoring calls and guide Telecallers to achieve and improve on the performance
- Set Goals and handle Telecaller coaching on sound collection practices, participating in role plays and provide feedback to Telecallers.
- Provide feedback to Management on new hire progress, and concerns/issues
- Prepare daily and weekly reports as needed as to the status of the Team Targets/quotas.
- Ensures staff meets daily collections goals.
- Support in Contact Center initiatives.
Desired Candidate Profile
- Minimum 2 years experience in Domestic Team Leading role (VOICE)
- Excellent communication and writing skills in English
- Should be flexible with Dynamic rotational shifts (Day-shifts)
Perks and Benefits
- You will get the opportunity to work in a dynamic start-up environment to grow and develop your skills.
- Competitive salary package,
- Annual leave and paid time-off,
- Training and development programs for continuous learning,
- Company events and activities to meet colleagues from other countries,
- A meaningful career to better the lives of others,
- Opportunities to advance your career horizontally and vertically.
Apply here for quick response: https://flowtech-talent.freshteam.com/jobs/Refo6_rDl-AR/team-leader-contact-center-operations?ft_source=Naukri_5000043728&ft;_medium=Advertisement_5000046456
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