Barista Lavazza Coffee Co Ltd
Department : Operations
Reports To : Lead GEM / ABM
Summary of Responsibilities :
Chief Brew Master is responsible for preparing hot & cold beverages and food products as per SOP; follow the 4 steps of guest service; maintaining the cleaning & hygiene aspect of the store; follows the correct order taking process while taking orders and knows the procedure of punching discounts.
Duties & Responsibilities :
1. Greets every guest with a genuine smile and eye contact.
2. Serves every product with smile and hospitality comment.
3. Thank every guest for his / her visit.
4. Knows the definition and process of brewing a perfect espresso.
Is able to froth the milk and make coffee as per the standard.
6. Has the basic knowledge about coffee beans and coffee machine.
7. Knows the descriptions, recipe and serving standards of all hot and cold beverages.
8. Knows the descriptions, basic ingredients and serving standards for all food items from the menu.
9. Knows the six food safety rules and demonstrate them while working.
10. Follows the cleaning and hygiene guidelines.
11. Handles the basic level of product related complaints as per LAST process.
12. Follows the standard process of order taking.
13. Knows and demonstrates the process of punching the discounts in POS.
Knows all the options available in the POS reports and can verify its accuracy.
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