Roles and Responsibilities
Responsible to carry out the troubleshooting on Networks and Security Appliances
End to end Implementation of network devices, related appliances, leased links
Extend technical support to the Clients over Please apply through this site., portal and phone
Responsible for the uptime of the client infrastructure being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not then, escalate as per the escalation Matrix defined.
Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports
Work on the Service request and Incidents
Monitoring & Management of Network & appliances
Ensure early resolution to the issues to meet SLA
Ensure hardening & patching of devices meet compliance standards
Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
Generation of various weekly & monthly reports
Proficient in documentation and use of document repository tools like Confluence
Strict adherence to defined policies, processes and procedures
Hands on experience on CISCO consisting of LAN & WAN switches & routers
Hands-on experience on Cisco ASA, Checkpoint, Palo Alto Firewalls.
Hands on experience on managing device through CLI & GUI both
Understanding of Enterprise level of Network Operations
Profiles having networking experience in Data Center industry at any given point in their career will be preferred
Hands on experience on Juniper or Checkpoint
IT Hardware :
Hardware Products & Services
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