[BL650] | CALL CENTER MANAGER - PL

[BL650] | CALL CENTER MANAGER - PL

04 Jun
|
Muthoot finance
|
India

04 Jun

Muthoot finance

India

Job Profile



Job Description :



Job Description:



- Manage day to-day operations and meet required service level and standards

- Performance review - prepare metrics and MIS . Track reports on associates/callers performance

- Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused associates.

- Operational Management, managing the floor, ownership and problem resolution. Coaching and feedback, motivating, training and development of staff

- Receive Important Company, monitor performance and update management on the state and progress

- Conduct surprise checks/audit and ensure Compliance.

- Training on process and call quality monitoring.



- Continuous improvement initiatives and other process Transformations

- Coordination with Pick-up agencies for smooth conversion of pick-up

- Reporting on the daily update on call centre operations

- Highlight issues on call centre activities wherever required

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22891887/bl650-call-center-manager-pl-india/?utm_source=html

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