Manager Service Quality Home Connect SAG909

Manager Service Quality Home Connect SAG909

05 Jun
|
Reliance Jio Infocomm Limited
|
Mumbai

05 Jun

Reliance Jio Infocomm Limited

Mumbai

Job Profile



Job Description :





Job Responsibilities :





1. Design and implement quality assurance framework and execution

guidelines

2. Provide solution and support for improving current execution

methodology

3. Benchmark industry practices and bring in approaches to minimize TAT

and fault rate

4. Work with L&D; and operations team to upgrade/improve the skill set of

field manpower

5. Implement maker checker/real time supervision framework in the field

6. Maintain relationships with other functions for cross-functional

synergies and improvements

7. Adopt quick feedback retrieval method across all levels

8.

Improve customer satisfaction for all touch points at field level" Skills & Competencies :





1. Knowledge of current installation trends

2. Execution skills

3. Project management skills

4. Problem solving skills

5. Decision making skills

6. Customer centric approach

7. Analytical mindset"

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/22911183/manager-service-quality-home-connect-sag909-mumbai/?utm_source=html

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