Manager Service Quality Home Connect SAG909

Manager Service Quality Home Connect SAG909

05 Jun
Reliance Jio Infocomm Limited

05 Jun

Reliance Jio Infocomm Limited


Job Profile

Job Description :

Job Responsibilities :

1. Design and implement quality assurance framework and execution


2. Provide solution and support for improving current execution


3. Benchmark industry practices and bring in approaches to minimize TAT

and fault rate

4. Work with L&D; and operations team to upgrade/improve the skill set of

field manpower

5. Implement maker checker/real time supervision framework in the field

6. Maintain relationships with other functions for cross-functional

synergies and improvements

7. Adopt quick feedback retrieval method across all levels


Improve customer satisfaction for all touch points at field level" Skills & Competencies :

1. Knowledge of current installation trends

2. Execution skills

3. Project management skills

4. Problem solving skills

5. Decision making skills

6. Customer centric approach

7. Analytical mindset"

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