Team Leader Voice (RCC) - [YNQ918]

Team Leader Voice (RCC) - [YNQ918]

05 Jun
Reliance Jio Infocomm Limited

05 Jun

Reliance Jio Infocomm Limited


Job Profile

Job Description :

Job Responsibilities :

1. Ensure smooth and efficient day to day operations within the team

2. Drive performance effectiveness and customer experience

3. Coach assigned Advisors on observed areas of improvement

4. Conduct analysis and drive initiatives to improve efficiency

5. Manage all customer interactions as rostered within parameters

6. Boost employee morale and monitor absenteeism and attrition

7. Abide by company policies and core values

8. Adhere to rostered timing, scheduled shifts and activates

9. Ensure individuals and team meet the defined performance metrics

10. Follow all contact center policies, procedures, code of conduct and

legislative requirements. Skills & Competencies :

1. Planning and organizing skills

2. Problem solving skills

3. Team management skills

4. Customer handling skills

5. Technical expertise

6. Ownership mindset

7. Speak local language

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