Cognizant Technology Solutions
Sales Support ? Contribute to Account Mining & Penetration efforts with active participation in customer planning process, including strategic planning phase vs execution phase.
? Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort.
? Work with SME groups across domains/products to provide a complete end to end solution, including estimates and definition of critical factors, assumptions, and risks.
? Contribute to transformational and consulting deals vs staff augmentation.
? Drive oral presentations to the customers in area of domain/product expertise.
? Support revenue generation and be considered a FINDER.
Market Scan and Brand Building.
? Bring working knowledge of customer business domain and/or product within a specific industry vertical/domain.
? Conduct secondary research on domain/industry specific solutions.
? Bring an understanding of competitive landscape.
Identify key trends and forecasts in the given area of domain/industry.
? Prepare collateral, publications, technology papers etc for distribution.
? Work with account teams to develop and deliver new logos.
? Work on opportunity identification, prioritization and input to the qualification process.
? Contribute to GTM activities with partners, vendors, industry analysts etc through active mindshare gain Webinars, White papers, speaking events etc.
? Contribute to TL, Design, PoVs, tools, templates, case studies etc artifacts into the knowledge management repository.
? Ensure all engagement artifacts are stored on knowledge repositories.
Conduct quality review of KM artifacts prior to posting.
Requirement Gathering and Gap Analysis.
? 'Lead Requirement Gathering Workshops.
? Lead FitGap exercise and come up with the FitGap document.
? Come up with high level solution for identified gaps.
? Present FitGap Assessment of a process area based on his/her area of expertise.
? Active involvement and ownership of The Requirements and Solution.
? Design Phase of small to medium sized delivery engagements.
? Creating business blueprint for small to medium sized engagements.
? Identifying gaps and recommending development/process changes.
? Validate system configuration design, creation of test scenarios, migration plans.
? Provide engagement oversight in areas of specialization as and when called upon.
? Monitor AVM SLAs, address ticket resolution escalations, and drive bestinclass process adaptation.
? Client Expectation Management.
? Deliver and measure value pre, during, & post delivery engagements.
? Ensure client satisfaction.
? Help customers execute organizational change programs.
? Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.
Client Management/Relationship Management.
? Support brand building activities.
? Proactively develop relationships with functional owners from the business in a process area.
? Navigate client's organization to identify the right sponsors for a given solution.
? Support Expectation Management, Client Satisfaction Management, and Risk Management.
? Deliver and measure value pre, during, and post engagement and communicate to stakeholders.
? Active participation in recruitment activities identify and hire.
? Coaching & Mentoring functional leads.
? Conducting midyear and YEA feedback sessions.
? Goal and expectation setting for new and existing resources.
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