Front Office Associate (Mumbai)

Front Office Associate (Mumbai)

Job Description – Front Office Associate
Be the first to welcome guests, remember not just the desk they check in at.

Company Name: ZoloStays
Hotel Name: Z Bliss
Designation: Front Office Associate
Location: Mumbai
Salary Range: ₹3 – ₹3.5 LPA
Benefits: Accommodation provided | On-duty meals provided
Employment Type: Full-time
Experience Required: Minimum 1 year in front office / hospitality / customer-facing roles

About ZoloStays – Why We Exist
Zolo exists because living away from home should not feel like a struggle. Whether its a student stepping into a new city, a young professional building a career, or a traveler seeking comfort every individual deserves dignity, warmth, and thoughtfully run spaces. Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country.

What sets us apart is not ambition or scale, it is our commitment to delivering quality consistently. We are here to create human-first hospitality experiences where safety is felt, service is genuine, and needs are addressed before they turn into complaints.
Make living straightforward, human, and reliable.

At Zolo, growth doesn't come from degrees or titles.
It comes from ownership, effort, and learning on the ground.

What We Believe
We believe:
Excellence is a standard, not a milestone we don't settle for working when we know what “great” looks like
Consistency creates trust — quality matters only when it shows up every day
Ideas matter only when execution is deep and sustained
Standards live through ownership and accountability

About Hotel Z – The Vertical You’ll Join
You’ll be joining Hotel Z , Zolo’s dedicated hospitality vertical, at Z Bliss, Mumbai , where every interaction is focused on creating exceptional guest experiences. This vertical oversees end-to-end hotel operations, including front office, housekeeping, and reservations, ensuring smooth day-to-day functioning.
As part of Hotel Z at Z Bliss, you’ll play a key role in welcoming guests, addressing their needs, and representing the brand on the floor. It’s a fast-paced,



hands-on environment where attention to detail, hospitality, and proactive problem-solving make all the difference in creating memorable stays.

Take a look at the hotel you’ll soon be welcoming guests into.
Website Link: https://www.zhotels.in/
Property Link: https://share.google/xB4ta1szBzKNgaOOP

What’s In It for You – Read This Before Anything Else
This role offers you:
Hands-on exposure to hotel front office operations
Direct involvement in guest handling and service delivery
Accommodation and on-duty meals, reducing living expenses
A fast-paced learning environment within a growing hospitality brand
Opportunities to grow into senior front office or supervisory roles
If you enjoy interacting with people and being at the center of operations, this role is for you.

Role Overview – What This Role Is Really About
A guest arrives at Z Bliss after a long day of travel.

They’re tired. They’re unsure.
Your welcome sets the tone.

This role is not just about check-ins and check-outs.
It’s about making guests feel comfortable, confident, and genuinely cared for from the very first interaction.

What You Will Practically Do Every Day
So you can clearly picture the role:

Deliver a warm, professional, and friendly guest experience at all times
Handle guest check-ins, check-outs, inquiries, and reservations
Respond to phone and in-person queries regarding rooms and hotel services
Address guest concerns and resolve issues efficiently and courteously
Coordinate with housekeeping and other departments for room readiness
Allocate rooms based on availability, preferences, and special requests
Follow billing instructions and company credit policies accurately
Operate EPBX systems (incoming/outgoing calls, wake-up calls, DND, paging)




Maintain front office and hotel logbooks diligently
Adhere to safety, security, and guest verification procedures
Support operations during high-occupancy periods
Perform additional front office duties as required by management
Your role directly shapes how guests experience Z Bliss.

Why This Role Matters (Your Day-to-Day Impact)
Your work impacts:

Guest satisfaction and online reviews
Repeat stays and recommendations
Smooth daily hotel operations
Zolo’s brand perception at the property level
When this role is done well, guests don’t just stay — they return.

Key Performance Indicators (KPIs)
Guest satisfaction and feedback scores
Accuracy in front office operations and billing
Adherence to SOPs and shift processes
Responsiveness to guest issues
Effective coordination with internal teams

Who Can Apply – Read & Self-Select
Ask yourself:
I enjoy interacting with guests.
I stay calm and professional under pressure.
I pay attention to detail.
I’m comfortable with shift-based work.
I take ownership of service quality.
If most answers are yes — you’ll fit right in.

Qualifications & Skills
Education: Degree / Diploma in Hotel Management or related fields

Must-Have Skills
Minimum 1 year experience in a front office / hospitality role
Strong communication and interpersonal skills
Customer-first mindset with problem-solving ability
Basic understanding of front office operations

Good-to-Have Skills
Experience in hotels, hostels, or managed living setups
Familiarity with EPBX systems and billing processes

Language & Persona Fit

Friendly, courteous, and professional
Responsible and dependable
Team-oriented and collaborative
Guest-focused at all times

Your Future Here
If you succeed in this role:

You can grow into senior front office or supervisory positions
You’ll build a strong foundation in hotel operations
You’ll be part of a hospitality brand that values people over hierarchy

If this feels like your kind of opportunity
Apply now. Welcome guests. Build experiences at Z Bliss.

📌 Front Office Associate (Mumbai)
🏢 Zolo
📍 Mumbai