Customer Advocacy Manager (Mumbai)

Customer Advocacy Manager (Mumbai)

The Check Point Customer Success Program provides a select group of customers with access to a team of headquarter-level resources that are focused on stabilization and process improvement. Customers in the program interact with Customer Success Managers, who have direct access to executive management as well as all company technical and business functions.

Key Responsibilities
You will be responsible for:
Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projects
Acting as the single owner of recovery project plan and as the single point-of-contact for remediation activities
Handling rapid and effective escalation
Coordinating onsite and remote assistance for customers as required
Monitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
Planning and reviewing major upgrades, refresh projects and recent deployments
Build a plan together with the customer to better understand current and future security needs as well as technical and operational challenges
Handling proactive customer, partner and field knowledge transfer for longer-term stability
Regular activity tracking and reporting

Qualifications

What you will bring to the table:
8 to 12 years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms,



Endpoint and mobile solutions
Security Engineering, Support, Integration or Customer Success previous experience is a plus!
Project management expertise required
A customer-first approach
Excellent communication skills
Fluency in English and familiarity with other languages (an advantage)
Strong organizational skills
Ability to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messages
Familiarity with any needed ticketing/project management tools

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values
Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.

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📌 Customer Advocacy Manager (Mumbai)
🏢 Check Point Software
📍 Mumbai