Deputy Manager - Demand & Supply (Mumbai)

Deputy Manager - Demand & Supply (Mumbai)

Job Title : Demand & Supply Planner (AM/DM )
Location : Mumbai
Department : Demand & Supply
Reports To : AGM - Demand & Supply
Key Responsibilities:
Serve as the primary operational interface with customers, predominantly major market like US, LATAM, Middle East, Africa.
Manage made-to-order process: receive orders, issue confirmations, track internal planning, production and packaging to meet delivery timelines.
Coordinate closely with procurement and planning teams to align production schedules as per customer requirements.
Monitor and track monthly/quarterly forecasts from customers to proactively plan inventory and capacity.
Manage and track open orders, provide proactive updates to customers, and quickly resolve issues or delays.
Oversee customer documentation: shipping documents, COAs, COC, MSDS, product images, and ensure timely dispatch.
Monitor forecast accuracy, service levels; implement corrective actions as needed on-time delivery and backlog.
Collaborate with cross-functional teams, including PPIC, Regulatory, Purchase, Manufacturing, QA and BD to align smooth supply of products to the market.
Additional Responsibilities:
Support BD by advising on operational lead times, risks and feasibility.




Maintain structured dashboards and trackers for internal reporting to senior leadership.
Engage with customers on periodic calls, S&OP; and operational excellence.
Identify and drive process improvement initiatives to enhance efficiency, reduce lead times and improve cash flow.
Qualifications:
Bachelor’s / master’s degree in science, pharmacy or related field.
2-4 yrs of relevant experience in commercial operations, supply chain management, customer service or launch management in pharmaceutical formulations (preferably B2B operations).
Strong project management and cross-functional coordination skills.
Exposure to regulatory requirements and recent product launch processes.
Effective communication, analytical and problem-solving abilities.
Proficiency in ERP systems, forecasting tools, advance in excel(VLOOKUP & Pivot Table) and reporting dashboards.
Excellent communication, negotiation, and stakeholder management skills.
Key Success Indicators:
On-time launch completion rate (%)
On-time, in-full (OTIF) order fulfillment (%)
Forecast accuracy and responsiveness
Customer satisfaction / service scores
Strong financial acumen and business development expertise.

📌 Deputy Manager - Demand & Supply (Mumbai)
🏢 Inventia Healthcare
📍 Mumbai