Contact Centre Representative (Hyderabad)

Contact Centre Representative (Hyderabad)

Dear Candidates,

We are hiring for HSBC- Hyderabad || Contact Centre Representative (International Voice Process)

Job Title: Contact Centre Representative
Department: Contact Centre – Wealth and Premier Banking
Location: Hyderabad ( Hitech city )
Shift: Flexible to work in UK/US Rotational Shifts
Experience: 1 to 5 Years
Interview Mode: Face-to-Face (Round 2)

About the Client
One of the world’s largest banking and financial services organizations , serving over 40 million customers across 63 countries . Their clientele ranges from individual customers to leading global corporations and government institutions.

Role: Contact Centre Representative (International Voice Process)
As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences.
✨ Key Responsibilities
Provide high-quality customer support and resolve queries effectively
Ensure First Call Resolution (FCR) wherever possible
Maintain high Customer Satisfaction (CSAT) scores
Take ownership of customer issues and follow up when required




Collaborate with internal teams to ensure seamless resolution

Required Skills & Qualifications
Excellent communication skills (both verbal and written).
Empathy and patience while dealing with customers.
Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).
Strong interpersonal skills and the ability to work effectively in a team.
Ability to multitask and prioritize in a fast-paced environment.
Previous experience in a contact Centre or customer service role is mandatory.
Candidates must hold a Bachelor’s degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.
Must be adaptable to work in UK/US shifts .
Maximum CTC: Up to ₹6 LPA.
Experience required: 1 to 5 years.

Interview Mode: Face-to-Face (Round 2)

Interested candidates can share their CV via Email: [email protected]

Don’t miss this chance to work with a global brand and grow your career in international customer support!

📌 Contact Centre Representative (Hyderabad)
🏢 Allegis Global Solutions
📍 Hyderabad