Operations Manager – Education (School) (Mumbai)

Operations Manager – Education (School) (Mumbai)

ABOUT US:

Aliens Tattoo is India’s most influential culture-led tattoo and art brand , and a category creator in how tattooing is experienced, respected, and scaled.

Founded with the belief that tattooing is not just a service but a transformational art form , Aliens Tattoo has grown into a multi-city ecosystem spanning premium tattoo studios, education, digital products, and community-driven platforms.
Today:
We are valued at ₹350+ Cr
We operate across multiple cities in India
We are powered by 160+ artists, creatives, technologists, and operators
We lead the conversation at the intersection of art, culture, self-expression, and business

Aliens Tattoo didn’t follow a category — we built one .
From studio design and hygiene standards to storytelling, education, and community, we’ve consistently raised the bar for what tattooing can mean in modern India.

Role Overview

We are looking for an Operations Manager who can own and run the day-to-day operations at Aliens Tattoo Art school. This role is responsible for ensuring smooth academic delivery, student experience, faculty coordination, infrastructure readiness, and process discipline across batches.

This is a hands-on role, not a desk-only admin position.

Key Responsibilities

Academic & Batch Operations
Plan, schedule, and manage daily classes, batches, and faculty allocation
Ensure timely start/end of sessions, adherence to curriculum and schedules
Coordinate with mentors to ensure consistent teaching quality
Handle batch changes, rescheduling, substitutions, and contingencies

Student Experience & Discipline
Own the end-to-end student journey from onboarding to course completion




Ensure discipline, attendance tracking, and class decorum
Handle student escalations, concerns, and grievances professionally
Work closely with counseling / sales teams to ensure smooth handovers

Faculty & Internal Coordination
Act as the single point of coordination between:
Mentors
Sales / Counseling
Marketing
Admin & Finance
Ensure mentors follow:
Timelines
Evaluation processes
Reporting standards

Process & SOP Management
Create, document, and improve SOPs for academic and operational workflows
Ensure processes are followed consistently across batches
Track daily / weekly operational KPIs
Identify bottlenecks and solve them proactively

Infrastructure & Resource Management
Ensure classrooms, equipment, tools, and supplies are ready before sessions
Coordinate maintenance, inventory, and vendor requirements
Ensure safety, hygiene, and compliance standards are met

Reporting & Ownership
Maintain daily / weekly operational dashboards:
Batch status
Attendance
Mentor utilization
Student issues
Share structured reports with leadership
Take ownership of operational outcomes, not just tasks

Key Skills & Competencies
Solid execution and follow-through
High ownership mindset
Ability to manage people, processes, and pressure
Excellent coordination and communication skills
Comfortable handling students, mentors, and parents
Process-oriented, structured thinker
Calm under chaos

Preferred Background:-

Education institutes
Coaching centers
Skill-based training academies
EdTech offline centers

Has managed:
Multiple batches
Faculty schedules
Student operations

📌 Operations Manager – Education (School) (Mumbai)
🏢 Aliens Tattoo
📍 Mumbai