Customer Success Manager (Ahmedabad)

Customer Success Manager (Ahmedabad)

Job Title: Customer Success Manager (CSM)
Location: Ahmedabad

Company Overview
Virtual Building Studio helps architecture, engineering, and construction (AEC) firms scale efficiently by providing top-tier, US-trained design and BIM professionals on demand. We partner closely with US-based clients to ensure seamless delivery, operational excellence, and long-term success.

Role Summary
The Customer Success Manager (CSM) is a client-facing role responsible for managing the post-sales client journey, from onboarding through ongoing account management. The role involves working closely with US-based clients , ensuring a smooth transition after the sales handover, maintaining strong client relationships, and acting as a trusted partner to drive delivery quality, client satisfaction, and account continuity.

Key Responsibilities
Lead client onboarding and post-sales kickoff calls with US clients to ensure a seamless transition from sales to delivery
Serve as the primary point of contact for active US-based client accounts , building robust and long-term relationships
Manage regular client check-ins, status calls, and performance reviews aligned with US time zones
Monitor account health,



delivery progress, and overall client experience on an ongoing basis
Coordinate closely with internal delivery teams to proactively resolve issues and ensure smooth execution
Track team timesheets and ensure accurate reporting as per client agreements
Partner with the Finance team to coordinate invoicing and ensure timely and accurate billing
Proactively identify risks, escalations, and opportunities to strengthen client engagement and retention

Required Experience & Skills
3+ years of experience in Customer Success, Account Management, or Client Services
AEC industry experience preferred (Architecture, Engineering, Construction, or BIM services)
Prior experience working with or managing US-based clients
Strong client communication, stakeholder management, and relationship-building skills
High ownership mindset with strong follow-through and accountability
Ability to manage multiple client accounts simultaneously
Comfort with timesheets, invoicing, and operational tracking tools
Strong coordination and problem-solving skills

📌 Customer Success Manager (Ahmedabad)
🏢 Virtual Building Studio
📍 Ahmedabad