Salesforce Product Manager (Hyderabad)

Salesforce Product Manager (Hyderabad)

Role - Salesforce Product Manager
Experience - 5+ years
Work Location - Hyderabad
Work Mode - Work From Office - Hybrid
Required Notice Period - Immediate Joiners

Must Have
Salesforce expertise: Solid hands-on experience with Service Cloud, Salesforce AI (Einstein, bots, agents), knowledge of data model design, automation (flows, process builder, Apex).
Product & Capability Ownership: Proven track record in owning enterprise platforms or applications with measurable business outcomes.
Integration Knowledge: Experience integrating Salesforce with enterprise systems, data platforms, or cloud services.
Governance & Compliance: Understanding of platform standards, data governance, and AI governance principles.
Stakeholder Management: Abilityto influence seniorbusiness and technical stakeholders and balance competing priorities.
Delivery & ChangeManagement: Experience leadingreleases, UAT, and adoption initiatives across global or offshore teams.
Analytical & Problem-Solving Skills: Ability to interpret metrics, identify bottlenecks, and drive continuous improvement.
Salesforce certifications (Administrator, Platform App Builder, ServiceCloud Consultant, or equivalent).




Experience managing vendors or implementation partners.
Familiarity with global operations or contact center workflows.
Exposure to enterprise AI or analyticsprojects integrated with Salesforce.

Responsibilities
Own the Salesforce roadmap and backlogprioritization across the client’s Customer care teams.
Act as the decision authorityfor Customer care Salesforce design, configuration, and customization tradeoffs.
Define and enforceplatform standards, data models, and automation guardrails.
Govern adoptionand use of SalesforceAI capabilities (Einstein, bots, agents) in line with Operational and Enterprise AI governance.
Ensure Salesforce data quality and readiness forreporting, analytics, and AI use cases.
Coordinate integrations with enterprise systemsand data platformsto enable end-to- end operational workflows.
Lead release planning, UAT, and change management forsmooth delivery of updates.
Evaluate features, licenses,and third-party add-ons, and hold vendorsand partners accountable for delivery outcomes.

To apply, connect with Abhishek via [email protected] or Call / WhatsApp on (phone hidden)

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