Head - O&M Contracts (Operations & Maintenance) (Ahmedabad)

Head - O&M Contracts (Operations & Maintenance) (Ahmedabad)

Head – Operations & Maintenance (O&M;)
Company: Navin Group (www.navingroup.in)
Location: Ahmedabad (HQ)
Reporting to: Managing Director / Group COO
Role Type: Leadership | P&L; Ownership | Multi-Site Operations
Role Summary
The Head – O&M; will own and lead all Operations & Maintenance contracts across the Navin Group, including CFS, ICD, port, and logistics infrastructure operations .
This role carries end-to-end P&L; responsibility for all O&M; contracts and is accountable for contract development, execution, governance, profitability, and scalability .
The role requires a strong blend of:
Contract execution & control , and
Operational leadership across complex, manpower-intensive sites
Deep CFS/ICD/port exposure is preferred; however, exceptional contract-driven leaders with proven multi-site O&M; control will also be considered.
Key Responsibilities1. O&M; Strategy & Leadership
Lead the O&M; division across all contract-based operations.
Define the operating philosophy, governance framework, and execution standards for all sites.
Build, mentor, and lead Resident Managers, Site Heads, and Cluster Leads .
Act as the final escalation authority for all operational and client matters.
Ensure zero dependency on promoters for day-to-day escalation resolution.
2. Contract Ownership & Control (Core Focus)
Own end-to-end contract lifecycle :
Mobilisation
Execution
Performance management
Renewals / exits
Ensure strict adherence to contract scope, SLAs, penalties, and obligations .
Drive contract hygiene :
Scope protection
Variation control
Change-order governance
Act as the custodian of commercial discipline across all O&M; contracts.
3. Multi-Site Operations Oversight




Oversee operations across multiple geographies and sites , including:
CFS / ICDs
Port-based yards and terminals
Large manpower-driven O&M; contracts
Standardize site operating models while allowing for local flexibility.
Ensure consistent service delivery, productivity, safety, and compliance.
4. P&L; Ownership & Financial Performance
Full responsibility for site-wise and consolidated O&M; P&L; .
Drive profitability through:
Manpower optimisation
Vendor cost control
Productivity improvement
Leakage prevention
Review monthly financials, variance analysis, and corrective actions.
Work closely with Finance to ensure accurate billing, cost recognition, and cash flow.
5. Process, SOPs & Governance
Design and implement standard operating procedures (SOPs) across all sites.
Establish daily, weekly, and monthly MIS frameworks .
Drive internal audits, safety audits, and compliance checks.
Ensure adherence to:
HR and labour laws
Safety standards
Statutory and client-mandated requirements
6. Site Mobilisation & Scale-Up
Lead new contract mobilisation from award to steady-state operations.
Ensure readiness across:
Infrastructure
Manpower
Systems
Vendor onboarding
Build a scalable O&M; platform to support future growth in ports and logistics.
7. Client Relationship Management
Maintain senior-level relationships with key clients.




Participate in performance reviews, escalation meetings, and renewal discussions.
Ensure client confidence through predictable delivery and professional governance .
Skills & CompetenciesFunctional
Solid experience in multi-site O&M; / contract operations .
Deep understanding of contract execution, SLAs, penalties, and commercial controls .
Exposure to CFS, ICD, ports, logistics parks, or large infrastructure O&M; preferred.
Proven ability to run manpower-intensive operations with discipline.
Financial & Commercial
Strong P&L; ownership mindset.
Ability to read and challenge site-level financials.
Experience in cost-plus and SLA-based contract models.
Systems & Tools
Strong proficiency in Excel and MIS dashboards.
Comfortable with task trackers, audit systems, and reporting frameworks.
Ability to institutionalize data-driven decision-making.
Leadership & Behavioural
Strong people leadership across geographies.
High crisis-handling and decision-making capability.
Ability to balance client demands with commercial discipline.
Structured, process-driven, and low-ego leadership style.
Qualifications
Graduate in any discipline.
Engineering / MBA preferred.
Continuous career progression in operations leadership roles.
Experience
12–18 years in operations leadership roles.
Prior responsibility for multiple sites / contracts is mandatory.
Experience in ports, CFS, ICD, warehousing, facility management, logistics, or infrastructure O&M; strongly preferred.
Languages
English
Hindi
Gujarati
Compensation
₹18 – ₹30 LPA (flexible for the right candidate)
Performance-linked upside possible based on scale and profitability.

📌 Head - O&M Contracts (Operations & Maintenance) (Ahmedabad)
🏢 Navin Group
📍 Ahmedabad