Customer Service Representative (Udupi)

Customer Service Representative (Udupi)

Key Responsibilities
Receive orders from KAMs/Customers/Business teams and drive end-to-end execution through internal coordination.
Act as SPOC for customers and lead requirement gathering for current jobs and projects.
Track Change Requests (CRs) and ensure timely follow-ups and escalations.
Verify Purchase Orders against quotes and highlight process changes impacting cost.
Identify order discrepancies and coordinate corrections with KAMs and Planning.
Monitor daily operations, TAT adherence, and maintain regular client communication.
Reconcile dispatch data and share daily status updates with customers.
Coordinate schedules with Production and Planning teams to ensure timely dispatch.
Escalate delays proactively to ensure adherence to timelines.
Monitor stationery stock reports and ensure timely reorders with customer approvals.
Share daily dispatch confirmations and supporting documents with customers.
Prepare Monthly Billing MIS by the second of every month and obtain customer approval for invoicing.
Validate invoice rates with PO and ensure timely invoice dispatch and acknowledgment.
Conduct regular customer review meetings and collect feedback for service improvement.

📌 Customer Service Representative (Udupi)
🏢 Manipal Technologies
📍 Udupi