Customer Service Specialist (Mumbai)

Customer Service Specialist (Mumbai)

Job Description: Customer Specialist

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we are committed to delivering innovative solutions and exceptional value to our clients.
Role Summary
We are seeking a motivated and customer-oriented Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site position focused on providing high-quality customer support and ensuring an excellent customer experience.

Key Responsibilities

Handle customer inquiries and concerns in a skilled, courteous, and empathetic manner
Resolve customer issues efficiently to ensure high levels of customer satisfaction
Build and maintain strong, positive relationships with customers
Support the team in improving customer service processes and service quality




Manage multiple tasks simultaneously while maintaining accuracy and attention to detail.

Required Qualifications

Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Patient, positive, and detail-oriented attitude
Prior customer service experience is an added advantage
Fluency in multiple languages is a plus
Minimum qualification: High school diploma or equivalent

Salary & Benefits

CTC: ₹25,000 – ₹40,000 per month
Night Shift Allowance: Additional compensation for hours worked beyond 40 hours per week
Perks & Facilities
Complimentary meals during shifts
Cab facility available between 9:00 PM and 6:00 AM
Temporary accommodation provided for 5 days for relocated candidates
Travel tickets provided from your location to Ahmedabad
Job Type
Full-time

Contact:
HR Team – Simran
(phone hidden)

📌 Customer Service Specialist (Mumbai)
🏢 NETRTECH SOLUTIONS
📍 Mumbai