Key Account Manager (Delhi)

Key Account Manager (Delhi)

We’re Hiring: Key Account Manager – E-Commerce
Location: Janakpuri / Delhi NCR
Company: Ozone Pharmaceuticals
We are looking for a results-driven Key Account Manager – E-Commerce to lead and scale our presence across key online platforms such as Amazon, Nykaa, Flipkart, and D2C channels . The role focuses on revenue growth, marketplace partnerships, and execution excellence .
Key Responsibilities
Business & Revenue Management
Own revenue, contribution, and growth targets for assigned e-commerce accounts
Support annual & quarterly business planning aligned with overall e-commerce strategy
Manage channel-wise marketing spends to drive ROI-positive growth
Identify growth levers across assortment, pricing, promotions, and visibility
Channel Operations & Growth
Track daily performance: sales, traffic, conversion, pricing, stock, ratings & reviews
Ensure product availability, pricing accuracy, and brand consistency
Coordinate with performance marketing, content, and creative teams
Improve funnel metrics such as CTR, conversion rate, and drop-offs
Marketplace & Key Account Management
Act as the primary SPOC for assigned marketplaces
Drive Joint Business Plans (JBPs), promotions, and visibility initiatives
Coordinate with supply chain & operations to ensure inventory accuracy and SLA adherence
Resolve platform escalations, claims, and operational issues
Marketing,



CRM & Analytics
Execute and optimize marketplace ads, promotions, SEO, retargeting, and CRM initiatives
Track ROAS, CAC, contribution margin, and key KPIs
Prepare performance reports and insights for internal reviews
Operations & Customer Experience
Ensure smooth order fulfillment and customer experience
Monitor returns, cancellations, and service KPIs
Coordinate with finance on reconciliations and claim settlements
Qualifications
Bachelor’s degree in Marketing, Business, or a related field
MBA / PG or Digital Marketing certifications preferred
✅ Experience & Skills
6–10 years of experience in E-commerce / Digital Growth roles
Hands-on experience with Amazon, Nykaa, Flipkart or similar platforms
Strong understanding of marketplace operations, ads, and promotions
Data-driven mindset with strong analytical and execution skills
Proficiency in marketplace dashboards, Google Ads & Meta Ads Manager
Ability to work cross-functionally with marketing, ops, finance & agencies
Interest in FMCG, beauty, skincare, or pharma-led consumer brands
✨ If you enjoy owning key accounts, driving marketplace growth, and building solid platform partnerships — this role is for you.
Apply / DM your profile:
[email protected]
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📌 Key Account Manager (Delhi)
🏢 Ozone Group of Companies
📍 Delhi