Process Specialist - Data DJR066

Process Specialist - Data DJR066

30 Jun
Cognizant Technology Solutions

30 Jun

Cognizant Technology Solutions


Job Description

Team Leader - Tech Support/Team Manager - Tech Support


Graduate exclusion:

BE/BTech/MCA or High School graduate or above as be applicable in the Geo Responsibility:

Stakeholder/Business Management:

They would also be required to interact with customers internal / external to meet process deliverables.

They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.

Customer Relationship Management:

Articulate/ communicate in a manner that is understood by clients / endusers.

Connect with the customer & provide highest level of customer satisfaction.

Process Improvements and Adherence:

Ensure process guidelines are followed and met as documented.

Adhere to shift handover process.

Quality Monitoring.

Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.

Project Control, Management and Review / Program delivery:

Raise process related issues on time with process lead and team lead.

Resolve process related queries and expedite on data requests.

Record data relating to production statistics, enduser related notes, etc as appropriate.

Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.

Perform root cause analysis on the errors made by the team members.

People / Team:

Conduct Huddles and Team meetings.

Contribute to and participate proactively in knowledge sharing sessions.

Participate and contribute to organizational activities.

Act as a buddy for New Hires.

First level reporting.

Conduct peer reviews.

Conduct refresher training.

Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

In the absence of the PL and TL, perform the following tasks when assigned:

i Handle escalation calls.

ii Manage service levels on a daytoday basis.

Provide coaching and feedback for improvement.

Must Have Skills

MS Project

MS Office

MS Word

Job Function:

IT Software :

Software Products & Services


Software Services, Internet/Dot/ISP


Software Engineer



BE/ B.Tech Engineering

Employment Type:

Full Time

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