WELLS FARGO INDIA
Wells Fargo & Company NYSE:
WFC is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8, locations, 13, ATMs, the internet wellsfargo and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273, team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortunes 2017 rankings of Americas largest corporations.
Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories .
About EGS Wells Fargo India Solutions
we are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargos Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions. Currently we are 10000 strong team members with 2 locations Bangalore and Hyderabad in India and 1 center in Manila.
Payments, Virtual Solutions, and Innovation /Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.
About the Role
You will be a part of Operational Applications team in Enterprise Contact Center technologies ECT of Community Banking Technology.
Responsibilities Resource who is aware of Contact center Platform Engineering work and experience on Contact center products like IVR , Genesys , and Agent enabled applications. Can lead the automation/SRE Site reliability Engineering initiatives in the contact Center world
Should have experience/Knowledge to identify the remediations required on contact center applications
Should have knowledge on 360 view in the CTI world
Creates run books, platform support playbooks and BCP documentation as required. Troubleshoots platform related issues that arise. Performs weekly on-call duty on a rotational
Must be a college graduate with B.A. /B.S. College Degree preferred major in Computer Science and/or MIS Management Information Systems/Engineering graduate.
Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world
Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain.
The ideal candidate will have 8-10 years of hands-on engineering experience with the contact center application suite of products primarily in a Linux environment
Demonstrated technical competency and proficient in English language.
Strong expertise on following skill set
Strong analytical skills
Resource who is aware of products like Genesys , IVR , Aspect Dialer and Agent applications in contact center world
Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain
Market Skills and Certifications
IT Software :
Software Products & Services
Financial Services/Stockbroking, Banking
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