[YM143] | Senior Process Executive-Voice

[YM143] | Senior Process Executive-Voice

30 Jun
|
Cognizant Technology Solutions
|
Gurgaon district

30 Jun

Cognizant Technology Solutions

Gurgaon district

Job Description

Online Specialist - CM

Qualification:

Graduate exclusion:

BE/BTech/MCA or High School graduate or above as be applicable in the Geo Responsibility:

Stakeholder/Business Management:

Administering and helping to manage Clients Product support for the customers who call/chat or Please apply through this site. in the support center.

Customer support to international customers over the phone for voice process INBOUND and Outbound calling.

Client products to the customer Analytics, YouTube etc.



Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.

Create and manage Risk and mitigation plan based on discussion with project stake holders.

They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.

Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy Customer Relationship Management:

Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team.

Contribute to and participate proactively in knowledge sharing sessions.

Participate and contribute to organizational activities.

Must Have Skills

Customer Service

Online/Digital Marketing

Job Function:

Operations/Customer Service/Telecalling/Backend

Industry:

Software Services, Internet/Dot/ISP

Specialization:

Voice Process - Both BPO Type

Qualification:

MCA/ PGDCA

BE/ B.Tech Engineering

Employment Type:

Full Time

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/23265109/ym143-senior-process-executive-voice-gurgaon-district/?utm_source=html

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