Support Operations Analyst NWD959

Support Operations Analyst NWD959

30 Jun
|
Coupa Software Inc.
|
Pune Division

30 Jun

Coupa Software Inc.

Pune Division

Job Description

Coupa Software NASDAQ:

COUP, a leader in business spend management BSM, has been certified as a Great Place to Work by the Great Place to Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control oversho w companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management.

Learn more at . Read more on the Coupa Blog or follow Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions- Were a company that had a successful IPO NASDAQ:

COUP to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:

1. Ensure Customer Success Obsessive and unwavering commitment to making customers successful.

2. Focus On Results Relentless focus on delivering results through innovation and a bias for action.

3. Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Primary Role Specific Managing instances for Professional Services and Training Teams

Inventory of up to Instance across multiple deployments Demo / Training

Supporting Upgrades and Refreshes - Batch and Auto-Update Monitoring

Instance Scheduling and Assigning for Training Courses:

Create/Tear Down - Pre/Post usage.

Troubleshooting Failure of Instance refreshes / upgrades

Site Reliability Coordination on Issues / bugs / failures

Process ownership - Manage and Develop Improvement Plans - Leading to more efficient operations benefiting the team and ensuring Global alignment

Create, Manage, Track and Analyze Team KPIs - Reporting and Dashboards - Assisting Operations Manager with completing monthly/quarterly performance reports for stakeholders related to this Process.

Secondary team Specific Help Manage Operational Tools to ensure Support Team Success - Support Operations Administration Duties

Experience working with different Data Reporting and Analytics tools and building reports to provide insights to management - Experience with Salesforce reporting will be a big plus

Investigate and Resolve complex business problems while identifying opportunities for improvement to increase productivity of the organization.

Provision of Internal and External access to Support Tools/Communities and using problem solving skills to help with Support Tools issues

Assisting in the Delivery of Improvement Projects both technical and business focused.

Change Management Helping the Team through the process and communicating change.

Hands-on work as an analyst whenever required, guiding and assisting teams in best practice

Excellent communication skills and ability to respond to your internal stakeholders queries quickly

Requirements:

Graduate with relevant work experience or Bachelor Degree

Technical and Business Minded Hands On

Should be able to work with minimal supervision

Think and Act Globally - Experience in a complex global, matrix organization working across multiple time zones

Confidence in ability to own and deliver on projects and issues to resolution.

Flexibility and Adaptability - Open to work in shifts - Experience in working in ambiguous situations, working under pressure.

Excellent communication skills and ability to respond to queries quickly and appropriately

Job Function:

IT Software :

Software Products & Services

Industry:

Software Services, IT-Software

Specialization:

Desktop Support

Qualification:

Any Graduate

Employment Type:

Full Time

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/23265140/support-operations-analyst-nwd959-pune-division/?utm_source=html

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