POSITION- PRODUCT MANAGER
-Category manager for one or more hygiene & Pest services.
-Work with coordinating departments to create and implement a decisive project plan and strategy
from product development to launch.
-Act as the key authority and point of contact for project development concepts, business strategy and business models.
-Perform various project management duties, including creating a budget and ensuring it is not exceeded, managing work plans and facilitating an efficient product development effort between individual co-workers and departments.
-Partner with the marketing,
IT and Customer experience teams to bring the product vision to life with prototypes and mocks.
-Ensure that various stages of product development are completed on time by leading, organizing and requesting constant updates from cross-functional teams.
-Collect, analyze and report on data and make adjustments to development plans as needed to facilitate a successful new product rollout.
-Represent the voice of the end consumer throughout the development process.
-Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development
-Training monitoring of all new recruits & refresher training of HE & Non HE regarding service protocols
-Handling the Category P&L; management and responsible for the growth of respective category.
-P&L; Responsibility. Work along with Marketing and Sales teams (Call Center and Direct Sales) to create opportunities for sales growth. Create partnerships for additional sales channels.
-Work along with technical, operations, and technology teams to innovate/create/refine service protocols and digitize them for standardization.
-Complaints reduction and NPS improvement strategies.
-MBA from tier 2/3institutes or IIT/NIT graduate or Chemical Engg
-Product Management exposure (design, launch, train, improve..) in services business
-Needs to understand customer service orientation strongly
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