(QUT-829) | Associate Director-Client Solutions

(QUT-829) | Associate Director-Client Solutions

30 Jun
Ambit Software Private Limited
Pune Division

30 Jun

Ambit Software Private Limited

Pune Division

Total Experience: 15+ years

Base Location: Pune

Interested candidate may share profile on [email protected]

Need immediate joiners.

Key Responsibilities:

• Provides strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of CRM project activities.

• Provides oversight of program implementation including all activities, outputs, and outcomes related to project management and administration, including reporting, budget development and monitoring, execution of project plans, and project performance.

• Oversees the selection and training of qualified team members, assigning clear roles and responsibilities,

providing effective supervision, and managing performance to ensure efficient operations.

• Ensures the project produces the specified results and to the required standard of quality and within the timeline and budget parameters

• Drive customer outcomes, product adoption and customer experience • Lead the technical assessment as part of the pre-sales process.

• Influence future lifetime value through higher product adoption and customer satisfaction.

• Reduce churn and drive new business growth through greater advocacy and reference ability.

Skills & Experience Requirements:

• Advanced degree (minimum, Masters degree) in a relevant field from an accredited university with at least 10 years of experience in a leadership position managing CRM projects.

• Experience managing, designing, implementing, and supporting local and global rollouts.

• Technical expertise and program management skills.

• Strong preference for candidates with Salesforce / Dynamics CRM / SugarCRM expertise/experience.

• Demonstrated management, and communication skills.

• Proven ability to write technical reports and program documents, and deliver presentations. • Excellent oral and written communication skills in English and the ability to communicate cross-culturally.

• Ability to travel overseas independently up to 40% and/or work off-hours for US/European projects.

The original job offer can be found in Kit Job:

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