(QUT-829) | Associate Director-Client Solutions

(QUT-829) | Associate Director-Client Solutions

30 Jun
|
Ambit Software Private Limited
|
Pune Division

30 Jun

Ambit Software Private Limited

Pune Division

Total Experience: 15+ years



Base Location: Pune





Interested candidate may share profile on [email protected]





Need immediate joiners.





Key Responsibilities:





• Provides strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of CRM project activities.





• Provides oversight of program implementation including all activities, outputs, and outcomes related to project management and administration, including reporting, budget development and monitoring, execution of project plans, and project performance.





• Oversees the selection and training of qualified team members, assigning clear roles and responsibilities,

providing effective supervision, and managing performance to ensure efficient operations.





• Ensures the project produces the specified results and to the required standard of quality and within the timeline and budget parameters





• Drive customer outcomes, product adoption and customer experience • Lead the technical assessment as part of the pre-sales process.





• Influence future lifetime value through higher product adoption and customer satisfaction.





• Reduce churn and drive new business growth through greater advocacy and reference ability.





Skills & Experience Requirements:





• Advanced degree (minimum, Masters degree) in a relevant field from an accredited university with at least 10 years of experience in a leadership position managing CRM projects.





• Experience managing, designing, implementing, and supporting local and global rollouts.





• Technical expertise and program management skills.





• Strong preference for candidates with Salesforce / Dynamics CRM / SugarCRM expertise/experience.





• Demonstrated management, and communication skills.





• Proven ability to write technical reports and program documents, and deliver presentations. • Excellent oral and written communication skills in English and the ability to communicate cross-culturally.





• Ability to travel overseas independently up to 40% and/or work off-hours for US/European projects.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/23274860/qut-829-associate-director-client-solutions-pune-division/?utm_source=html

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