CAS-679 - Quality Assurance Executive (Domestic)

CAS-679 - Quality Assurance Executive (Domestic)

10 Jul
|
Fast And Direct Services
|
Mumbai

10 Jul

Fast And Direct Services

Mumbai

Job Profile

Quality Assurance Executive (Domestic)

Education:

Minimum HSC/Graduate any stream

To manage transaction quality profile for a customer service / sales process for our domestic client

To conduct audits as per defined guideline and sampling for transaction monitoring

To ensure 100% closure of feedbacks

To create and publish regular audit reports with management and clients (daily, weekly, monthly)

To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls



To drive process improvement initiatives

To drive calibration sessions with internal or external customers

To conduct training for group of agents, when needed

To conduct quality induction for new hire batch

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/23433498/cas-679-quality-assurance-executive-domestic-mumbai/?utm_source=html

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