(DOV813) Customer Success Manager

(DOV813) Customer Success Manager

10 Jul
|
alliance recruitment agency
|
Mumbai

10 Jul

alliance recruitment agency

Mumbai

Job Description

Desired Skills:





Preferred Knowledge, Skills, Abilities, And Background



Highly energetic, with a passion for helping customers achieve expected business outcomes

Multitasker with willingness to 'roll up sleeves' and assist wherever needed

Deep credibility in inspiring confidence in C-level decision makers

Extensive business process management experience and expertise- ideally in the areas of

banking, financial services, insurance and manufacturing

Previous experience with a major systems integrator and/or a customer success function

preferred

Experience with SaaS/Subscription solution offerings is a plus

Knowledge of information cyber security



Responsibilities:





Location:



Dubai ( To take care of Middle East countries)



Open To all Nationalities.( Preference to candidate based in Middle East)



Job description



The Customer Success Manager will work with a portfolio of our largest and most strategic customers. In

this senior level role, you are responsible for ensuring that assigned customers achieve their expected

business outcomes with Seclore solutions resulting in customer retention and account growth. You will

build long-term trusting relationships with these customers and ensure that they realize full value from

their investment with Seclore. Your focus will be to make every customer in your portfolio wildly

successful resulting in referenceable customers who maintain long-term loyalty to Seclore.

In addition to acting as a trusted advisor to customers, you will be a customer advocate, often

functioning as a liaison between our customers and internal Seclore teams. You will ensure that needs

and/or requirements considered critical to the success of these customers are communicated and driven

throughout the Seclore organization.



Primary Responsibilities

Work with clients to establish critical goals, or other key performance indicators and aid the

customer in achieving their goals

Engage regularly with assigned portfolio of customers via strategic and operational discussions to

evaluate needs and strategic direction.

Responsible for leading discovery sessions with IT and business users to understand the client's

business objectives and system/application needs

With excellent understanding of Seclores product features and related technologies, design the

solution that best meets the client's requirements

Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints,

FAQs, meeting notes...etc.

Lead or work with other customer success teams to ensure successful completion of project

milestones for production Go-live, UAT sign-off and the initial rollout phase of the project

Become an expert on the customers Seclore deployment and their trusted advisor for their

strategic business direction

Present the Seclore value proposition and product features to audiences ranging from senior

executives to technical stakeholders to functional teams

Educate customers on the value they can generate from the power of their Seclore solution

Ensure customers employ best practices and their Seclore solution is optimized for maximum

value

Build and maintain trusting relationships at all levels including the C-Suite across various customer

teams, functional groups, business units and/or group companies

Serve as the primary liaison between assigned customers and Seclore to create a seamless

customer experience

Ensure internal alignment on account strategy by partnering with cross functional Seclore teams

to develop and execute on account plans that results in customer references, retention and

account growth

Continually assess customer progress toward stated goals and drive expected results in the areas

of adoption, usage, business value, friction and overall relationship



As the customer advocate, ensure customer needs are met and account issues are resolved

quickly, leveraging resources from across the company as needed

Gather customer product feedback and communicate with product management to shape

product roadmap development

Work with sales team to achieve timely contract renewals and opportunities for upsell/cross-sell



Experience Requirements:

Required Skills/Experience 10 years experience leading deployment of software business applications or providingstrategic advisory services and account management services or previous customer successmanagement Proven track record of successfully managing customer relationships and results delivery Strong consulting background Proven ability to build and maintain strong and trusting relationships with a diverse set ofinternal and external constituencies including senior level executives, IT/InfoSec and functionalteams Proven ability to build and sell business cases to customer teams Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts Ability to lead cross function business and technical teams to deliver solutions and providetimely issue resolution Strong understanding of business processes and their implementation into enterprise businessapplications Team player who will innovate to continue improving the way Seclore serves its customer Bachelors degree in technology, business, or related field (MBA preferred) Ability to travel 60 PERCENT of the time



Job Function:



IT Software :

Software Products & Services



Industry:

Consulting Services



Specialization:

Business/Systems Analysis



Qualification:





MBA/ PGDM



Any Graduate



Employment Type:



Full Time

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/23433503/dov813-customer-success-manager-mumbai/?utm_source=html

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