Shield Autoglass Ltd
Roles and Responsibilities
- Responsible for independent handling of the service center as per Standard Operating Procedures of Company
- Maintaining the existing customer base and increasing sales by identifying, visiting and winning new business opportunities in conjunction with branch staff and regional manager.
- All targets and results should be effectively communicated to all staff members.
- Sales target achievement, Administration, Inventory Management, Local Area Marketing, Sales promotions, Staff management (5-6 people) & Training.
- Support the operation of the Region in conjunction with the regional manager, head office functions, and other center managers.
- Manage the store budget - maximizing branch profits by effective management of operating costs.
- Developing and managing relations with Insurance companies & fleet owners.
- Responsible for collection from insurance companies
- Customer Service - Will be responsible to understand and carry out, where applicable, the technical aspects of all products used by WE in its delivery of excellent customer service. Responsible for enhancing service experience and delivering customer delight
- Maintaining records and files like Monthly, Weekly and Daily reports.
- Reports to Regional Manager for all responsibilities
Desired Candidate Profile
- Exceed our customers expectations and satisfaction.
- Responsible for ensuring that standard of performance are met through effective management of all branch resources.
- Maximize sales and profitability - operational, financial, and customer service targets are met or exceeded
Perks and Benefits
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