JI-40 - Associate - Projects

JI-40 - Associate - Projects

22 Aug
Cognizant Technology Solutions
Chennai district

22 Aug

Cognizant Technology Solutions

Chennai district

Job Description

Cyber Security Specialist



Bachelors Degree, Diploma Certifications:

CCNA Security or Equivalent Responsibility:

Stakeholder Management:

' Adherence to customer security and compliance requirements.

Ensure stated productivity requirements are met for the engagement.

Inspect configuration and security devices log review.

Review of standard operating procedures against support provided.

Review the disaster recovery plan for good practices.

Service Exceution:

' Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.

Implementation of approved change requests in line with customer change management process.

Responsible for incident life cycle following ITIL frame work as applicable.

Adherence to customer communication etiquette.

Assess security design for single points of failure.

Project management:

Review CSAT feedback and ensure timely implementation of corrective actions.

Coordinate with resolver groups vendors/carriers.

Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.

Effective floor Management.

Process adherence:

Participate in Critsit process to resolve the incident in a timely manner.

Log and triage incidents.

Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).

Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.

Contribution to continuous service improvement plans (CSI).

People Management:

Continually assess skill level and provide intervention assistance.

Contribute to and participate proactively in knowledge sharing sessions.

Encourage team individuals to participate in organization innovation programs.

Act as a buddy for new hires.

Makes recommendations on R&R; for team / individual achievement.

Makes recommendations to team lead on teams performance rating.

Knowledge Management:

Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.

Adherence to Organizational policies and processes (including Cognizants security policies LP timelines etc).

Must Have Skills

Check Point Endpoint Security

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