Manager-Delivery Excellence - [ML090]

Manager-Delivery Excellence - [ML090]

22 Aug
Cognizant Technology Solutions
Chennai district

22 Aug

Cognizant Technology Solutions

Chennai district

Job Description

Process Lead


- Graduate/Post Graduate in Science / Engineering Responsibility:

Process Simplification & Refinement:

- Work with the identified Process Owner and Subject Matter Experts / Consultant on detailing the process Improvement needs.

Analyze, and plan for Process Improvements.

Periodically report usage and pattern of usage of processes to:

trigger the need for discussion with the process owner on the currency and adequacy of process.

Tailoring of processes.

determine their strengths, weaknesses, opportunities for improvement, and threats.

Analyze improvement feedbacks & plan fulfilment thus providing input for Prioritization of Requests identified/received.

Process Envisioning:


Get inputs from business & get the best practices from the industry for adequate adoption into the process.

Collaborate with internal/ external stakeholders & vendors on implementing the innovative thoughts proposed for making process more adaptable & user acceptable.

Use appropriate tools and techniques like value stream mapping etc , to suggest automations that could be included as a part of the process definition and orchestration activities.

Identify impact of the changes proposed/ approved & initiate appropriate actions.

Develop relevant documentation like Functional requirements , Design documents etc for baselined process re engineering approaches.

Process Definition & Automation - Industry & Business Aligned:


Process Definition.

Define the Process definition plan and identify the duration.

Define Processes along with the Process Owner, Subject Matter Experts & Point Of Contacts Review/Update the process Documents as necessary.

Design scope for automation of process in the tool as suggested.

Ensure the addressable of the relevant statutory / regulatory needs as appropriate.

Define the Metrics model for the process in collaboration with the relevant stakeholders.

Define the change Management approach for the improvements/changes and prepare the Change Management Plan.

Coordinate with other groups to ensure all necessary inputs are obtained for process definition.

Ensure documentation is as per the procedure for control of process, artifact, and document.

Coordinate release.

Process Orchestration.

Ensure the process is orchestrated as per the implementation plan This may include liaison with the QE & A stakeholders.

Track all review comments and ensure process is ready for release.

Identify updation of processes as necessary and reflection of the same in the Quality Management System.

Track plans and report status of plans.

Process Piloting & Release:


Process Piloting.

Plan for Piloting new Processes or Process Artifacts.

Ensure Piloting Plan is laid down which should contain the critical success factors, duration of piloting and the responsible persons.

Assess and review the pilot plan and pilot report and ensure completeness and adequacy of information.

Support and monitor pilot implementation with necessary refinement.

Ensure fixing of all feedbacks that come during piloting.

Process Release.

Coordinate for release with Process Owners.

Coordinate with other groups to ensure all necessary inputs are obtained for release, archival & decommissioning.

Analyze the process improvements for processes handled and report status.

Track release plan and report status of plan.

Coordinate with Process Owners for Change management for the process and coordinate for implementation.

Follow up the stakeholders on the formal release.

Own the Organizing's Process repository.

Prepare release mailers and coordinate for announcing.

Coordinate with CADENCE for all process training needs and provide training to all relevant practitioners for the newly piloted Processes , as necessary.

Collaborate with the platform owner to deploy the changes to be brought in as the result of the process improvement with approval from the process owner.

Plan Process Space monthly releases and communicate to all process owners.

Register all the PIs and its impact as communicated by the Point Of Contact / Process owner for the Process Improvement.

Get the plan from the Point Of Contact / Process owner and intimate the stakeholders as per the impact analysis done by the Point Of Contact / Process owner.

Plan Process Space monthly releases and communicate to all process owners.

Solution Support:


Provide support on Request For Information / Request For Proposals to the Organization.

Process Institutionalization aligned to industry frameworks, standards & models:


Prepare and Review presentations for Managing Client Audits & Certifications.

Attend Client & Certification Audits, as necessary to support.

Plan closure of findings.

Process Governance & Reporting:


Maintain records of :.

Process Improvements.

SLA for Process Team.

Process Piloting.

Work updates.

Organization process capability enhancement:


Enroll with CADENCE, Cognizant Academy for Delivery Excellence as faculty for various learnings based on areas of exposure and expertise and conduct training programs.

Responsible for owning the content creation of the initiatives driven and constantly contribute to updates of learning assets.

Team management & capability development:



Collaborate and work as a team.

Proactively support team building and on boarding efforts.

Capability Development:

Coach junior team members and new hires.

Knowledge Sharing:

Conduct internal KSS sessions.

Participate in learning/knowledge based activities such as process hackathon, process quiz etc,.

Present white papers in internal/external forums.

Must Have Skills



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