[NA876] - Customer Service & Logistics Representative

[NA876] - Customer Service & Logistics Representative

06 Sep

06 Sep



The Company

The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly,

in particular by fostering the emergence of environmentally-friendly products and processes.

The Position

Customer Service & Logistics Representative

Job Summary

Job Descripition:

Order process management 

- Place customers' orders 

- Encode order with shipment date and liaise with logistic coordinator to organize shipment

- Communicate with customer on shipment dates and adjustments

Inventory tracking for customers

- Manage consignment inventory tracking/ VMI and reconcile inventory monthly


- Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)

- Initiate approval of billing to finance department

- Input data in ERP

- Manage rebates & commissions

- Review data and correct discrepancies as needed

- Maintain customer invoice files for archive in customer files (electronic or non electronic)

- Manage and improve billing process and participate in ERP implementation as needed

Customer communication

- Be the point of contact for allocated customers on all information requests, complaints, etc.

- Directly collect information and communicate to customer when possible (e.g. shipment tracking)

- Liaise with ""complaints, samples & regulatory coordinator"" for requests requiring task allocation and follow-up with other functions (e.g. operations)

Customer requests coordination (not directly answered by Customer Service)

- Allocate tasks to the right functions

- Communicate back to Customer Service for customer information

- Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)

- Manage recurring tasks (not following request from customer), e.g. safety data sheet"

- Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)

Education and Experience requirements:

- Bachelor Degree or with Diploma specialisation Commerce/Logistics/shipping

- 5 years experience in customer service & logistics in an international environment

- Experience in or dealing with the neighboring functions of Customer Service (Sales/Sales Admin, Supply Chain & Logistics, Production, Finance) is an advantage in understanding and engaging them relevantly

- Deep knowledge of customer journey improvement to drive customer centricity

The original job offer can be found in Kit Job:

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