R-633 | Associate-Query Management

R-633 | Associate-Query Management

07 Sep
|
Accenture Solutions Pvt Ltd
|
Gurgaon district

07 Sep

Accenture Solutions Pvt Ltd

Gurgaon district

Skill required: Query Management - Service Desk Voice Support



Designation: Management Level - Associate



Job Location: Gurugram



Qualifications: Any Graduation



Years of Experience: 1-3 years



What would you do?



You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.



The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.





The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.



What are we looking for?



We are looking for individuals who have the following skillset:



- Adaptable and flexible



Roles and Responsibilities



- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines

- Your expected interactions are within your team and direct supervisor

- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work

- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders

- You will be required to help in the overall team's workload by managing your deliverables and help the team when required

- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/24445877/r-633-associate-query-management-gurgaon-district/?utm_source=html

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