Engineer Software - ITIL - IT Service Management C255

Engineer Software - ITIL - IT Service Management C255

13 Sep
Bangalore Rural

13 Sep


Bangalore Rural

Primary Skills:  ITIL - IT Service Management


- Strong written and verbal communications skills. Able to tailor messages to IT technicians, Leadership, and Business Customers.

- Ability to facilitate a large matrix of calls used for incident & problem investigation and/or change & release reviews. Able to keep the group on track including when interacting with senior-level individuals

- Performs data analysis/data mining to identify trends and areas of interest/concern

- Manages activities in accordance with SLAs, OLAs, and Service Delivery targets performing escalations as needed to appropriate audiences

- Assists in the solving of complex problems; takes a new perspective using existing solutions

- General understanding of IT technologies related to Server (including virtual), Cloud, Network, Storage, Mainframe, and Database for use in incident/problem troubleshooting and change/release planning activities

3+ years of relevant experience in the Service Management practitioner role

ITIL Service Foundation Certification or equivalent experience is a requirement

Familiar with process improvement methodologies

Good ITSM processes and their interaction with processes in the organization

Mandate Skills: ServiceNow ITSM, ITOM, ITIL Process, Java Scripts, Database, REST

Excellent English oral and written communication skills

Should work as an Independent

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