Engineer Software - ITIL - IT Service Management C255

Engineer Software - ITIL - IT Service Management C255

13 Sep
|
HyreFox
|
Bangalore Rural

13 Sep

HyreFox

Bangalore Rural

Primary Skills:  ITIL - IT Service Management



Description:



- Strong written and verbal communications skills. Able to tailor messages to IT technicians, Leadership, and Business Customers.

- Ability to facilitate a large matrix of calls used for incident & problem investigation and/or change & release reviews. Able to keep the group on track including when interacting with senior-level individuals

- Performs data analysis/data mining to identify trends and areas of interest/concern

- Manages activities in accordance with SLAs, OLAs, and Service Delivery targets performing escalations as needed to appropriate audiences

- Assists in the solving of complex problems; takes a new perspective using existing solutions



- General understanding of IT technologies related to Server (including virtual), Cloud, Network, Storage, Mainframe, and Database for use in incident/problem troubleshooting and change/release planning activities



3+ years of relevant experience in the Service Management practitioner role



ITIL Service Foundation Certification or equivalent experience is a requirement



Familiar with process improvement methodologies



Good ITSM processes and their interaction with processes in the organization



Mandate Skills: ServiceNow ITSM, ITOM, ITIL Process, Java Scripts, Database, REST



Excellent English oral and written communication skills



Should work as an Independent

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/24519726/engineer-software-itil-service-management-c255-bangalore-rural/?utm_source=html

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