(EB476) | Enphase Energy - Customer Support Engineer

(EB476) | Enphase Energy - Customer Support Engineer

13 Sep
|
Enphase Energy
|
Bangalore Urban

13 Sep

Enphase Energy

Bangalore Urban

Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?) :



- Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours.



- Conducting remote troubleshooting of Enphase products.



- Troubleshooting, approving and executing warranty claims.



- Providing pre-sales information about Enphase products.



- Assisting with the activation of new Enphase sites as needed.



- Documenting all activity in a central CRM/Help Desk software platform.



- Coordinating with Enphase Engineering with tracking of field- issues, and subsequent product-modifications, logging product bugs in a central database.

Assisting other team-members with troubleshooting and/or administrative tasks as needed.



- Participating in ongoing training/education of industry standards and Enphase product-specific information.



- Assist other team-members with troubleshooting and/or administrative tasks as needed.



- Following departmental conventions and procedures.



- Professionally represent Enphase via all communications mediums.



- Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.



- Performing other duties as assigned.



- Support operational hours (India team) are: 6:30am - 11:00pm, Sun to Sat. Start and finish times for team member are adjusted to cover non-stop customer support across 7 days. Candidate must be open to work on weekends.



Minimum Qualifications :



- Should be a Graduate - B.E/B.Tech/BSc./BCA



- Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.



- Experience working in a fast-paced technical support or customer service position.



- Strong verbal and written communications skills.



- Computer literate (PC skills essential, Mac OS desirable)



- General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.



- Preferred Qualifications



- BE Electrical



- Exposure to solar/PV-related environment

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/24519790/eb476-enphase-energy-customer-support-engineer-bangalore-urban/?utm_source=html

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