Job Description: Job description Provides technical support and guidance to team. Direct involvement in incidents or problems (irrespective of priority) that cause service impact and Acts as escalation point for incidents not being resolved in a timely manner. Works with his reporting Manager of IT to establish standards and best practices for managing Internal Infrastructure, including network, access rights, servers, internal applications, Documentation. Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and Comprehensive service transition process. Responsible for day-to-day system administration, including management of internal network, Microsoft Active Directory (AD) and system backups.
Responsible for management of the rollout and support of printers, applications etc Installs, configures and supports new and existing servers and network infrastructure Maintains and constantly improves server and network performance, reliability and security Performs any other duties as may be required from time to time. Excellent in computer system validation documents, Preparing SOP & Policies. Required Candidate profile The role will have responsibility of SME for any infrastructure related issues Microsoft Certification required Experience on Hardware/Network & Infrastructure Good understanding of desktop hardware/ operating systems Overview of networks, firewalls and load balancers, clusters, etc. Ability to prioritize and allocate resource/effort appropriately Experience of working with 3rd party service providers Proactive team player Strong interpersonal skills, able to communicate across with users Excellent oral, written and presentation communication skills Ability to manage through organizational change
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