V04 - Senior Operations Manager

V04 - Senior Operations Manager

13 Sep
New Delhi

13 Sep


New Delhi


Jiyyo Mitra e-Clinic is a chain of 700+ and growing e-clinics in rural and semi-urban India. Jiyyo e-Clinics are daily helping 100s of patients get quality care across states of Uttar Pradesh, Rajasthan, Madhya Pradesh, Bihar, Punjab, Haryana, Assam, and more. 

Job Responsibilities

- Transaction Monitoring 

- Providing feedback to teams on the basis of their performance 

- Conducting briefings

- Performing regular quality checks and supervise the process

- Work closely with the teams to achieve Qualitative targets specified by the Client

- Preparing Daily/Weekly/Monthly process reports 

- Reporting to the Team Manager and ensure all the reports and analyses are published as per timeline.

- Conducting Call Calibration, monitoring & quality check session 

- Preparing TNI data and conducting refreshers sessions for the agent

- Doing random dipstick

- Taking corrective action against the repeat defaulter

Salary: As per industry standards

Job Location: Work from home

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