Jiyyo Mitra e-Clinic is a chain of 700+ and growing e-clinics in rural and semi-urban India. Jiyyo e-Clinics are daily helping 100s of patients get quality care across states of Uttar Pradesh, Rajasthan, Madhya Pradesh, Bihar, Punjab, Haryana, Assam, and more.
- Transaction Monitoring
- Providing feedback to teams on the basis of their performance
- Conducting briefings
- Performing regular quality checks and supervise the process
- Work closely with the teams to achieve Qualitative targets specified by the Client
- Preparing Daily/Weekly/Monthly process reports
- Reporting to the Team Manager and ensure all the reports and analyses are published as per timeline.
- Conducting Call Calibration, monitoring & quality check session
- Preparing TNI data and conducting refreshers sessions for the agent
- Doing random dipstick
- Taking corrective action against the repeat defaulter
Salary: As per industry standards
Job Location: Work from home
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