V04 - Senior Operations Manager

V04 - Senior Operations Manager

13 Sep
|
Jiyyo
|
New Delhi

13 Sep

Jiyyo

New Delhi

ABOUT JIYYO 







Jiyyo Mitra e-Clinic is a chain of 700+ and growing e-clinics in rural and semi-urban India. Jiyyo e-Clinics are daily helping 100s of patients get quality care across states of Uttar Pradesh, Rajasthan, Madhya Pradesh, Bihar, Punjab, Haryana, Assam, and more. 





Job Responsibilities





- Transaction Monitoring 

- Providing feedback to teams on the basis of their performance 

- Conducting briefings

- Performing regular quality checks and supervise the process

- Work closely with the teams to achieve Qualitative targets specified by the Client

- Preparing Daily/Weekly/Monthly process reports 



- Reporting to the Team Manager and ensure all the reports and analyses are published as per timeline.

- Conducting Call Calibration, monitoring & quality check session 

- Preparing TNI data and conducting refreshers sessions for the agent

- Doing random dipstick

- Taking corrective action against the repeat defaulter





Salary: As per industry standards



Job Location: Work from home



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The original job offer can be found in Kit Job:
https://www.kitjob.in/job/24519838/v04-senior-operations-manager-new-delhi/?utm_source=html

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