Executive - Sales Support - Customer Experience Consulting Firm (PXN-605)

Executive - Sales Support - Customer Experience Consulting Firm (PXN-605)

13 Sep
|
Snaphunt Pte. Ltd.
|
Mumbai

13 Sep

Snaphunt Pte. Ltd.

Mumbai

- Join a global customer experience consulting firm



- Work alongside a talented and resourceful team



- Strong career progression opportunities



Our client is an international customer experience consulting firm that has been in the industry for over 3 decades. Operating from multiple countries, they have set and continue to improve industry standards by delivering actionable and impactful insights to clients.



The Job



You will be responsible for :



- Lead generation, cold calling, fixing appointments via emails and calls.



- Data collation of prospective clients



- Understanding of the projects budgets and documents in order to assist in making accurate cost calculations





- Communicating with Business Development teams in other offices where necessary to gather global pricings.



- Preparing documents related to a formal bidding process and prepare, follow up on agreements.



- Analysing client needs and key drivers



- Maintaining sales tracker for weekly update and generate sales reports



- Managing internal systems on Business development perspective.



- Collaborating with marketing to create social media initiatives that facilitate sales



- Understanding the system & assisting in pitching pilot programs



- Competition analysis, benchmark studies & white paper analysis



- Preparing client presentations and attending client meetings if required



The Profile :



- You have at least 2 years of experience in Client Services, Business Development or Sales, ideally within Customer Experience Research/Mystery Shop Industry



- You have demonstrated proficiency with MS Office applications, especially Excel and PowerPoint



- You are able to sell a service and to interact with clients and at all levels of the organization by email or phone in a professional manner



- You have strong verbal and written communication skills required; ability to listen, ask for clarification, and accept feedback.



- You have the ability to communicate professionally over the phone and through email



- You are able to persuade prospective clients for meetings/appointments



- You are capable of managing multiple projects at different stages in a deadline-driven environment

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/24519927/executive-sales-support-customer-experience-consulting-firm-pxn-605-mumbai/?utm_source=html

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