SSV HR Services
Hiring Customer Services Representative For FMCG Company - Bhandup : (phone hidden) Qualification :(UG - Any Graduate)
Experience : 2 to 3 years
Exposure :Previous experience in customer service is preferred
Skill : Dynamic and enthusiastic candidates who are a pro at managing customers, people oriented, and have a combination of patience and listening skills
Job Responsibilities :
- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.
- Respond to emails and letters from customers regarding queries, in a timely manner.
- Resolve customer complaints / issues received and resolved.
- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same
- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
- Good analytical skills.
- Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel.
- Is capable of working in a high pressure environment.
- Relationship building across all levels within the company.
- Excellent written and verbal English communication skills.
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