Associate - Customer Services Representative - FMCG (IHF-464)

Associate - Customer Services Representative - FMCG (IHF-464)

13 Sep
SSV HR Services

13 Sep

SSV HR Services


Hiring Customer Services Representative For FMCG Company - Bhandup : (phone hidden) Qualification :(UG - Any Graduate)

Experience : 2 to 3 years

Exposure :Previous experience in customer service is preferred

Skill : Dynamic and enthusiastic candidates who are a pro at managing customers, people oriented, and have a combination of patience and listening skills

Job Responsibilities :

- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.

- Respond to emails and letters from customers regarding queries, in a timely manner.

- Resolve customer complaints / issues received and resolved.

- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same

- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

- Good analytical skills.

- Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel.

- Is capable of working in a high pressure environment.

- Relationship building across all levels within the company.

- Excellent written and verbal English communication skills.

The original job offer can be found in Kit Job:

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