Associate - Customer Services Representative - FMCG (IHF-464)

Associate - Customer Services Representative - FMCG (IHF-464)

13 Sep
|
SSV HR Services
|
Mumbai

13 Sep

SSV HR Services

Mumbai

Hiring Customer Services Representative For FMCG Company - Bhandup : (phone hidden) Qualification :(UG - Any Graduate)



Experience : 2 to 3 years



Exposure :Previous experience in customer service is preferred



Skill : Dynamic and enthusiastic candidates who are a pro at managing customers, people oriented, and have a combination of patience and listening skills



Job Responsibilities :



- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.



- Respond to emails and letters from customers regarding queries, in a timely manner.



- Resolve customer complaints / issues received and resolved.





- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same



- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.



- Good analytical skills.



- Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel.



- Is capable of working in a high pressure environment.



- Relationship building across all levels within the company.



- Excellent written and verbal English communication skills.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/24519976/associate-customer-services-representative-fmcg-ihf-464-mumbai/?utm_source=html

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