We are hiring on urgent basis for followingCurrent Designation: Branch Manager - OperationsDepartment/Group: General/Life InsuranceLocation: Mumbai Kandivali Position Type: Full-TimeReporting RelationshipReports to: Director Positions Supervised Operations Team LI, GI,Back Office TeamInternal Relation: Customer Service, Sales External Relation: Insurance Companies,CustomersJob DescriptionRole and Responsibilities:Set clear team goals and KPIsMotivate,
Inspire & Manage team of Operations & Backend.Delegate tasks and set work/task deadlinesOversee day-to-day teams operation and performanceDo regular performance evaluationEnsure MIS/trackers are completed by team on time and submit to management as per agreedtimelines.Provides accurate forecasts, updates and requested reports to reporting managerBring in best practices to offer excellent experience while onboarding customers.Create a health and motivating work environment and atmosphereDevelop a well designed and motivating evaluation programCommunicate with teams about their performanceMonitor team performance and report on metricsResponsible for capacity buildingEmphasize on talent retention and managing attritionMaintain high morale and engagement levels of the teams by providing constructive feedback andfostering right environment.Discover training needs and provide coachingListen to team members feedback and resolve any issues or conflictsPlan and organize team building activitiesEducation & Experience:Minimum 6 to 10 years of experience as a Team Leader/Assistant Branch Mgr or Branch Mgr orsimilar roleIndustry Insurance Life Insurance, General InsuranceIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExperience with organizing training programsSense of ownership and pride in your performance and its impact on companys successCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal and communication skillsBachelors in Any Field & Degree in Management or training in team leading is a plusKindly share your updated cv & refer to your friends (phone hidden)
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